Customer Care

[Icegoddess]

Why does an item say In Stock when I choose a color and size, but when I try to put it in my cart it says the item is sold out?  If I go back and try again, same thing.  Is one computer not speaking to the other?

[World Traveler]

Could be that someone put it in their cart/basket to purchase at the same time you did and just completed the order before you did. 

[Icegoddess]

@World Traveler but if I go back and try again it still says in-stock until I try to put it in my cart. I tried multiple times and each time it said In-stock AFTER I put in my size and color choice but Sold Out after I try to put it in my cart.

[Mz iMac]

Why not use the phone to call in your order?  The CR rep will confirm if the item is really sold out.

[KaySD]

Means the item you selected sold out but the listing hasn't updated yet. There's a short lag. Also, people add and delete things from their carts all the time, so it can change fast.

[loriqvc]

@Icegoddess - Interestingly, I just experienced this situation today with an "as is" item, but with a slightly different result—I added the item to my cart, purchased it, and then clicked the link to review my order, where I clicked into the item description to read about it once more. While doing that, I thought maybe I'd pick up a second one since it was a good deal, but when I clicked "Add to Cart," it generated the "Sorry, item is sold out" message. I guess I got the last one!