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12-17-2020 09:05 AM
I ordered Cuddl Duds Faux Sherpa Cozy Lined Socks Set of 5. Nov 23. I wanted to cancel after receiving my first order of these socks but order status said- shipped on 12/04/2020. I checked again today (Dec. 17) and it now says this- Dec 07, 2020, 19:00
Pre-Shipment Info Sent to USPS, USPS Awaiting Item
I don't understand why this could not be canceled when it had not been even close to being shipped.
12-17-2020 09:11 AM
Call customer service and tell them you tried to cancel. If you return the item they will refund the shipping amount.
12-17-2020 02:10 PM
@Baylie. You can often cancel the first couple of hours after the order is placed. Beyond that, they're set in stone.
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