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Valued Contributor
Posts: 600
Registered: ‎03-11-2010

I ordered Cuddl Duds Faux Sherpa Cozy Lined Socks Set of 5. Nov 23. I wanted to cancel after receiving my first order of these socks but order status said- shipped on 12/04/2020. I checked again today (Dec. 17) and it now says this- Dec 07, 2020, 19:00

Pre-Shipment Info Sent to USPS, USPS Awaiting Item

 

I don't understand why this could not be canceled when it had not been even close to being shipped. 

 

Contributor
Posts: 26
Registered: ‎03-14-2010

Call customer service and tell them you tried to cancel. If you return the item they will refund the shipping amount.

Honored Contributor
Posts: 69,397
Registered: ‎03-10-2010

@Baylie.  You can often cancel the first couple of hours after the order is placed.  Beyond that, they're set in stone.

New Mexico☀️Land Of Enchantment