Customer Care

[JYWilliams]

I had the same problem and I just Emailed the QVC Social Team and my problem was taken care of.

[KingstonsMom]

@poobear1 

Email the info the QVCSocialTeam@QVC.com, they're pretty quick to resond!

[Susan-QVC · Accepted solution]

@poobear1   Can you give me just the item number, I'll be happy to take a look and do what I can. 

Susan

[poobear1]

How do I find QVC Social Team? I've searched their entire website

[Sage04]

Aaaaahhhhhhhhh. Ok Moderators I'm sorry. 

[SharkE]

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@poobear1 wrote:
How do I find QVC Social Team? I've searched their entire website

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OFFLINE YOU SEND AN EMAIL TO QVCSOCIALTEAM@QVC.COM

@poobear1 

[Sage04]

@SharkE  don't know if you realize that @KingstonsMom  also listed the email address and Moderator Susan also responded. It's sad when people don't pay attention and then say that they aren't getting any help.

[MariaRose]

I have had the same problem.  I called a couple weeks ago.  You can no longer speak to a live agent?  I emailed QVC.  No reply, other than the acknowledgement that my email had been received.  Same problem today.  Can't talk to anyone, & sent another email.  I truly understand the challenge of running a business during a pandemic.  However, if QVC cannot provide basic customer service, perhaps they should just stop broadcasting until they are able to return to adequate staffing levels.  

[Sage04]

@MariaRose  there are two different email addresses. A lot of people seem to be making that mistake by emailing Customer Service. The email address that @SharkE  posted belongs to the Social Team. They monitor the Forums.

You will get a response by using that email address.

QVCSOCIALTEAM@QVC.COM