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Regular Contributor
Posts: 218
Registered: ‎05-21-2018

Why can't I rate a review as not helpful?

I rarely log on to the forums to post, but I did yesterday.  The entire forum topic was removed without any additional information such as "it goes aginst our policy or etc".  It just disappeared.  So today I tried to rate a review as not helpful, but I can't, message says I have to select a new nickname to rate a review?  Please respond.  

 

Honored Contributor
Posts: 49,720
Registered: ‎03-10-2010

Re: Why can't I rate a review as not helpful?

@Whatupdoc2    Threads in the forums are often removed without comment.  Mods discretion. 

 

I just rated a review as helpful without signing in at all.  If I had gotten there through something like order status I would have had to sign in there first. 

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 4,441
Registered: ‎10-03-2014

Re: Why can't I rate a review as not helpful?

Occasionally, posts go "poof" with no explanation.  Usually, though, moderators are good about letting us know why.  

 

As far as reviews, try logging out of QVC, then logging back in.  If that doesn't work, delete your cookies and try again.  

 

That worked for me in the past. 

Regular Contributor
Posts: 218
Registered: ‎05-21-2018

Re: Why can't I rate a review as not helpful?

Thank you, but I don't understand why the message said I needed to select a new nickname?  QVC mods please respond?

 

Honored Contributor
Posts: 16,806
Registered: ‎06-27-2010

Re: Why can't I rate a review as not helpful?


@Whatupdoc2 wrote:

Thank you, but I don't understand why the message said I needed to select a new nickname?  QVC mods please respond?

 


@Whatupdoc2,  The website's been acting up (to put it mildly), some of the problems appearing to be related to our user file, so that might be causing what you saw when trying to click anything on the review section since it interacts with user accounts.   What @Foxxee suggested might do the trick, or you might want to try a different browser to see if it responds differently.  Or, you can email the moderators at QVCSocialTeam@QVC.com (they don't always see our questions here).  
Sorry you're encountering glitches -- it's a real nuisance.

I hope you'll post with us more often.😊

 

⭐️Tact is the art of making a point without making an enemy. Howard W. Newton⭐️