Customer Care

[Janie2]

Up until about a week ago, I could place an order and also view the status of my orders on my two tablets.  But now, when I have an item in my cart and go to place my order, it won't go through.  My e-mail address is fine, I put in my password, and hit the SIGN IN button.  For a brief second, you get a flash of a page that says, "Working - Please wait while we sign you on to QVC".  Then nothing!  No matter how many times I hit the button it does the same thing.  I even reinstalled the QVC app and still no luck.  Hope someone contacts me with a solution to this problem.  When I log on to my computer, I have no problems placing an order, but I place 99% of my orders on my tablet, so I want to get this fixed or I just won't be ordering from QVC anymore.  Please help, Customer Service!

Jane

[Q4u]

It may be the application having a hiccup.... I'd try downloading the QVC app again (and eventually deleting the old app) and see if the order placement is better.  Hope it works....

[Cindy-QVC]

@Janie2 We've sent you an email. Cindy

[Albreit]

I’m having the same issue!! Except mines on my phone...did you problem get resolved?

If so please let me know

[Alice-QVC]

Hi @Albreit try removing the app and reinstalling it that works most of the time.  Let us know if you are still having difficulty.