Customer Care

[Moonie]

It’s not even mid February and I’ve already received two emails for orders that are listed on back order. This has NEVER happened to me and I’ve been a Q shopper since 1990. First it was my auto-delivery vitamins...today it’s my order for a Barefoot Dreams item. The latter had no problem with the order and now all of a sudden three days later they don’t have stock even after receiving an immediate order confirmation. This is a real problem for me and seems to come out of nowhere. How many other customers are getting these ‘back order’ emails??

[KatieB]

I haven't received any emails about backorders on the products I've purchased.  Maybe it's where you live?? 

[Tedsmom]

I got one of those recently, and like you, this is the first time in 25 ++ years of shopping. I'm not optimistic about ever receiving this order.

[Jackhound Mom · Accepted solution]

I got one but it didn't say which item/order, strange!

[Moonie]

I can’t wven imagine how where I live has anything to do with it...I’m not in a foreign country and have been ordering for nearly 30 years from Michigan without a problem...I am wondering if it has anything to do with their purchase of HSN as I’ve seen, among other things, duplicate brands on both channels...I really see a change in general and can’t attribute it to any other reason since that’s a huge change in the recent past.

[Moonie]

Sorry...I see that my issue has been ‘solved’ and to go to ‘best answer’. Where is that??? And how was it solved??

[Jackhound Mom]

@Moonie  I get nothing when I try this.  What is going on?

[NickNack]

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@Moonie wrote:
Sorry...I see that my issue has been ‘solved’ and to go to ‘best answer’. Where is that??? And how was it solved??

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@Moonie  You are the only poster who has the ability to say your question was solved.  You accidentally clicked "best answer" on one of the replies.

[Pecky]

It happened to me too!  I ordered a Barbara King rug.  It first showed as advance order (which I didn't know until I checked my order.  It then went processing and now its backordered.  It's very frustrating!!