Customer Care

[avid shopper]

Does anyone have thoughts or info, just curious.  

[Bella2022]

From years past:

[LTT1]

@avid shopper @Bella2022 

In my opinion, there could be several reasons. These MIGHT be some of those, purely speculation:

1) to cut down/delay returns

2) lack of immediately available items, either because of materials or tariff concerns?

[cjm61]

@avid shopper Nobody here could answer that question with any knowledge of behind the scenes of QVC. My thoughts,  I do believe QVC attempts to get products visible to the customer as quickly as possible, perhaps to beat competitors. This means to offer items before they arrive for shipment. They want you to spend your money with them and not another business. I must say, nothing I have purchased has been on advanced orders other than Christmas in July items that I purposely had shipped in December. 

[Laura14]

If that is a recent thing, kudos to QVC for finally doing the right thing.

I stopped ordering from QVC because my last two orders in May took over three weeks to get to me. That's unacceptable without prior communication that the order will be delayed. 

I will order all day long if I have knowledge that something is not in stock yet, but is expected to be. But when I am lied to by omission, I'm done. 

I don't understand why business people don't take good faith into account anymore. Read the Beekman's book. They get it and so do I having been alive and shopped in a different world prior to this one going on today. 

I have never seen mistreating and breaking trust with customers to be successful as a long term model of profitability for any company I have ever been employed by or a customer of. 

If that's what's going on, bravo for figuring it out. 

[Still Raining]

Advanced Order means they don't have it.  Maybe if they get enough orders they will buy some so they can ship?

[We rescue cats]

There are advantages to advance orders, it saves tying up $$ on speculation about how much will be sold and also QVC needing to have a fire sale later to get rid of unsold stock. Tough times trying to second guess the public and what they want to buy.