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Valued Contributor
Posts: 730
Registered: ‎09-07-2014

Re: Why Is "Preparing Your Order" All I See?

I also had the dreaded "preparing your order" from April 17. I just checked again, and now it is being shipped.

Occasional Contributor
Posts: 12
Registered: ‎07-27-2019

Re: Why Is "Preparing Your Order" All I See?

I too have found one item moved silently from "preparing" to back order. And the item is still be sold as though they have it to send out. I don't think that is good customer service. When I contacted through live chat I was told all of my items would arrive the 28th. And that nothing was on back order. It is, however, still listed that way. In short there is no way of knowing what is going on. Annoys me no end.

Respected Contributor
Posts: 3,266
Registered: ‎03-10-2010

Re: Why Is "Preparing Your Order" All I See?

I'm wondering if my order being prepared was held up in the Suez Canal.

Contributor
Posts: 65
Registered: ‎02-01-2011

Re: Why Is "Preparing Your Order" All I See?

I have five items stuck in preparing for order.  Four of them have an EDD of Monday, which I assume isn't happening. One had an EDD that has since passed and the item went to backorder, now back to preparing.  I wish there were a way that QVC could/would update the EDD so at least we'd have some info.

QVC Customer Care
Posts: 1,851
Registered: ‎06-14-2015

Re: Why Is "Preparing Your Order" All I See?

Hi @qshopper2007 I am so sorry for the delay. We would be glad to take a look at your order status on our end.  Please email your order numbers to QVCSocialTeam@QVC.com so we can look into this for you. 

Contributor
Posts: 65
Registered: ‎02-01-2011

Re: Why Is "Preparing Your Order" All I See?

Thanks so much, Alice! I will do that now.