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Esteemed Contributor
Posts: 6,585
Registered: ‎05-27-2015

Why Can't I View My Entire Order History?

I tried to find an order I placed a year or two ago for Paula's Choice skin care. It wasn't in my order history. Then I realized there were many items missing from my order history. I sent an email to QVC about it and have not heard back. However, today some additional previous orders have appeared, but not Paula's Choice. What gives?

Honored Contributor
Posts: 39,419
Registered: ‎03-09-2010

Re: Why Can't I View My Entire Order History?


@PA Mom-mom wrote:

I tried to find an order I placed a year or two ago for Paula's Choice skin care. It wasn't in my order history. Then I realized there were many items missing from my order history. I sent an email to QVC about it and have not heard back. However, today some additional previous orders have appeared, but not Paula's Choice. What gives?


 

 

 

@PA Mom-mom  As the years pass, order history for long past years is dropped, or only a few items are listed, which I don't understand, why drop the majority of items in a year and leave a few.  Zulily keeps everything so I can go back to every year to see what I bought, If I choose, sometimes I need to check to see if I already bought somethinbg in a previous year, and I can find it, if I bought it.

Honored Contributor
Posts: 17,892
Registered: ‎07-03-2013

Re: Why Can't I View My Entire Order History?

Once it's gone, it's gone.

Esteemed Contributor
Posts: 6,585
Registered: ‎05-27-2015

Re: Why Can't I View My Entire Order History?

@mousiegirl I'm used to Amazon, where you can go back to any year. I don't understand this selectivity. My DH thinks it's server space issues. I need to check gifts, and re-order things I've ordered in the past, whether it be on QVC or not.

Esteemed Contributor
Posts: 6,585
Registered: ‎05-27-2015

Re: Why Can't I View My Entire Order History?

@GCR18 Hahahaha! I totally get it!

Honored Contributor
Posts: 17,892
Registered: ‎07-03-2013

Re: Why Can't I View My Entire Order History?


@PA Mom-mom wrote:

@GCR18 Hahahaha! I totally get it!


@PA Mom-mom

Haha.  I really meant that.  The mods responded to a post before that old orders can't be restored.

Esteemed Contributor
Posts: 6,585
Registered: ‎05-27-2015

Re: Why Can't I View My Entire Order History?


@GCR18 wrote:

@PA Mom-mom wrote:

@GCR18 Hahahaha! I totally get it!


@PA Mom-mom

Haha.  I really meant that.  The mods responded to a post before that old orders can't be restored.


@GCR18 Well, that stinks. That still doesn't speak to the selectivity of keepig some records and discarding others. And, how about the fact suddenly some previously unseen orders have been restored to my orders list? I appreciate your attention to my inquiry, however. Thanks.

Respected Contributor
Posts: 4,178
Registered: ‎09-02-2010

@PA Mom-mom wrote:

@GCR18 wrote:

@PA Mom-mom wrote:

@GCR18 Hahahaha! I totally get it!


@PA Mom-mom

Haha.  I really meant that.  The mods responded to a post before that old orders can't be restored.


@GCR18 Well, that stinks. That still doesn't speak to the selectivity of keepig some records and discarding others. And, how about the fact suddenly some previously unseen orders have been restored to my orders list? I appreciate your attention to my inquiry, however. Thanks.


They used to keep them for a long time.  I generally go into my email if I need to look for something.

~~
*Off The Deep End~A very short trip for some!*
Esteemed Contributor
Posts: 6,585
Registered: ‎05-27-2015

@debic Thanks for that advice! I checked my email, and it hadn't been deleted! I've got the info I needed. Thanks again!

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