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Respected Contributor
stellabystarlight
Posts: 2,165
Registered: ‎03-31-2010

Why Are Returns/Exchanges So Slow?

[ Edited ]

‎09-24-2018 04:23 PM - edited ‎09-24-2018 04:24 PM

I sent back my Dooney TSV Beacon Slip Tote in Mustard for an exchange - same color, etc. - because it was scratched on the front.  I used the return label and brought it to the Post Office a week ago.  I got a receipt.  Clerk told me a company named Velocity would pick it up.  So far, when I click on the tracking - it just says the date and time I left it at the Post Office.  I am afraid that the Mustard will sell out.  How can I expedite this exchange?

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Why Are Returns/Exchanges So Slow?

‎09-24-2018 04:32 PM

@stellabystarlight

I have set the exchange process in motion and you should receive your Dooney on or about the first of October.

Beth QVC

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Respected Contributor
stellabystarlight
Posts: 2,165
Registered: ‎03-31-2010

Re: Why Are Returns/Exchanges So Slow?

‎09-24-2018 04:46 PM

Beth, I am eternally grateful for your help.  Thank you so much.  Customer Service rocks!

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