Customer Care

[boxonwheels]

I am so mad at QVC that I am livid!!! I am a 30 yr customer!!!!!! I recieved a $100 QVC gift card for my birthday, I wanted to buy something special for myself with it. On July 3rd, I ordered the Fitbit Luxe watch that was the TSV. I t came to $98.73 with tax. I changed my mind and decided that I didn't want the watch after all. I NEVER took it out of the box!!!!  The following week (after I recieved it), I returned it using the QVC shipping label. They acknowledged that they recieved it. I simly asked for the money to be returned to my account. Here it is 2 1/2 months later and the money has never been returned to me!!! I have called 6 times!!! They say it has been submitted to accounting, but they can't let me talk to accounting. I am ready to close my account after 30 years!!! Customer Service doesn't seem to care at all!!!!!

[reviewer from sc]

Contact the QVC social team. They have always been helpful to me. If someone from the QVC social team is reading the OP's post, can you help? Thanks. 

[mizree]

@boxonwheels email qvcsocialteam@qvc.com

[Kinski-QVC]

@boxonwheels we are truly sorry for the inconvenience. Please send us an email to QVCSocialTeam@qvc.com and a member of the team will be happy to look into this for you. 

Kinski

Customer Care 

[Kachina624]

Probably two different companys involved.  The gift cards are managed by a separate operation, not QVC, which is known to have problems.  QVC has to get their cooperation and coordinate with them.

[Carolina925]

@boxonwheels , I know this can be so frustrating. I've found using the Live Chat option to be very helpful. I received a damaged Christmas item, the box had a huge gaping hole in it and the tree inside was crushed. They were unable to send a replacement and had already charged me shipping, handling, return shipping, and two EZ pay charges. This was in July and so far I've had to contact them twice, finally getting one EZ pay refunded along with all s/h charges. I'm being patient and know that, even if I need to contact them one more time for the final EZ payment, they'll handle it. The first time I used Live Chat, I had no wait, the second time there were 6 or 7 ahead of me but the wait was no longer than a couple of minutes. Please consider Live Chat and don't give up. I really feel they're doing the best that they're capable of doing at this time. My suggestion to everyone, however, is to closely watch their accounts, there's a lot of room for error right now.

[PINKdogWOOD]

@boxonwheels   This happened to me with two returns, same item different colors returned together in the same box they came to me in.

Processed return on one item but not the other. My credit card company never got the info shophq said they processed. Card Co. only received one.  After many phone calls I finally got this straightened out with shophq, they finally sent in the return credit info on the 2nd item. I finally did get my money back. 

This entire process was a major hassle for me as shophq kept telling me it wasn't them who dropped the ball when clearly it was. They also told me I had to do the leg work on this. As I said after many phone calls back and forth, shophq finally did send through the credit again to my bank and the problem was finally taken care of. Took me almost 2 months though.