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03-06-2020 02:24 PM
@Kim-QVC wrote:
@QVCkitty1 wrote:
@Kim-QVC wrote:
@QVCkitty1 wrote:@Kim-QVC , does this go for all potstickers ordered on this date, even the advanced orders ?
Sorry @QVCkitty1 , I do not understand your question. I only looked at OP's order. Kim
@Kim-QVC , I'm sorry, I meant that I have an advanced order for potstickers that I ordered on that date and are supposed to be shipped March 23. I wondered if they too would be unavailable.
HI @QVCkitty1 I checked your order and in has not cancelled. I'm confident that we'll be able to fulfill this order. There will be more potstickers made by then to fulfill the advance-orders. Kim
@Kim-QVC , thank you !
03-06-2020 02:52 PM
I am on auto deliveery. Will I be getting the next order? Or is the whole order cancelled?
03-06-2020 03:19 PM
@mwane wrote:
I am on auto delivery. Will I be getting the next order? Or is the whole order cancelled?
Hi @mwane I checked the Auto-Delivery orders and they are still active, one is due to ship 6/1/2020 and 8/31/2020 are the release dates for future shipments. I am very sorry that this first order did not get to you. Please email me at QVCSocialTeam@qvc.com if you would like to receive this order instead of the refund, I can research with our A-D team to see if that is an option. I'm sorry I didn't ask you in my previous post. Kim
03-06-2020 03:40 PM
@KingstonsMom wrote:This seems to be happening more and more with QVC lately according to many threads I've read.
I wonder why?
It's not just QVC.
I placed an order with a company for something in December and got a shipment notification. The USPS tracking said the label was generated. Then nothing happened, not a single status update. I had to contact them and they sent out a replacement.
In February, I ordered an item from a completely different company and the same thing happened. Pre-shipment label printed, then nothing. I had to contact that company and they also sent out a replacement.
Also in Februrary, I got a shipment of 4 large printer cartridge boxes all taped together. I don't even own a printer. The box had two labels, one addressed to someone else and likely from the company who sent the printer cartridges. The other side had a label addressed to me and a tracking number that was assigned to a Josie Maran TSV I'd ordered. Both sides had a hand-written note that said "Two labels!!!" and someone had crossed out the label with the other address and left the label from my Josie TSV exposed. They had a 50-50 chance and instead of calling the senders to see which was correct, either UPS or the USPS just decided the box was for me. QVC sent a replacement, but had the TSV been sold out, I would have been out of luck. I dropped the printer cartridges off at the post office and told them they could figure it out.
03-06-2020 05:38 PM
The moderator is so helpful. I guess it's good you said something out here and got assistance. Were these the TSV potstickers? I almost ordered them.
03-06-2020 07:02 PM
@Kim-QVC wrote:
@mwane wrote:I am on auto delivery. Will I be getting the next order? Or is the whole order cancelled?
Hi @mwane I checked the Auto-Delivery orders and they are still active, one is due to ship 6/1/2020 and 8/31/2020 are the release dates for future shipments. I am very sorry that this first order did not get to you. Please email me at QVCSocialTeam@qvc.com if you would like to receive this order instead of the refund, I can research with our A-D team to see if that is an option. I'm sorry I didn't ask you in my previous post. Kim
Refund the 1st order and release dates for June 1 and August 31 please. Thank you!
03-06-2020 07:08 PM
@mwane wrote:
@Kim-QVC wrote:
@mwane wrote:
I am on auto delivery. Will I be getting the next order? Or is the whole order cancelled?
Hi @mwane I checked the Auto-Delivery orders and they are still active, one is due to ship 6/1/2020 and 8/31/2020 are the release dates for future shipments. I am very sorry that this first order did not get to you. Please email me at QVCSocialTeam@qvc.com if you would like to receive this order instead of the refund, I can research with our A-D team to see if that is an option. I'm sorry I didn't ask you in my previous post. Kim
Refund the 1st order and release dates for June 1 and August 31 please. Thank you!
Hi @mwane
Your 1st order has been refunded and the release dates of 6/1 and 8/31 will remain the same.
Have a great weekend!
Barb
Customer Care
03-07-2020 07:05 AM
@Barbara-QVC wrote:
@mwane wrote:
@Kim-QVC wrote:
@mwane wrote:I am on auto delivery. Will I be getting the next order? Or is the whole order cancelled?
Hi @mwane I checked the Auto-Delivery orders and they are still active, one is due to ship 6/1/2020 and 8/31/2020 are the release dates for future shipments. I am very sorry that this first order did not get to you. Please email me at QVCSocialTeam@qvc.com if you would like to receive this order instead of the refund, I can research with our A-D team to see if that is an option. I'm sorry I didn't ask you in my previous post. Kim
Refund the 1st order and release dates for June 1 and August 31 please. Thank you!
Hi @mwane
Your 1st order has been refunded and the release dates of 6/1 and 8/31 will remain the same.
Have a great weekend!
Barb
Customer Care
Thank you!
03-07-2020 07:06 AM
@AuntG wrote:The moderator is so helpful. I guess it's good you said something out here and got assistance. Were these the TSV potstickers? I almost ordered them.
Yes, these were the TSV potstickers.
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