Customer Care

[newjersey]

My order status area shows that two of my orders were shipped to two different states BEFORE I even ordered them.   Please fix this. Thank you.

[JOANIE40]

I have 6 orders that show all different states as well.  I called CS and they said these are recycled tracking numbers and are aware of the issue.   They said wait 24 hours and check again HOWEVER it has been 24hrs for me and still no update.

[CareBears]

• I have been waiting 3 business days for the tracking of my package that shows it was delivered 5 minutes after it shipped to another state to be fixed, still nothing, no idea where my package is, but then for the last few months rarely are they updating the status until it has been delivered, both UPS & USPS?

[DenS]

I have the same issue. I tried to email CS and got a message that the email could not be sent due to technical issues. At least I know now it isn't just me!

[Susan-QVC]

@newjersey @JOANIE40   I am sorry to see this is still a problem. I have reported the issue to our IT Team.  We have heard that others are are experiencing the same problem. I do apologize in advance and thanks a million for your patience.  

Susan Q-Social

[newjersey]

to susan-qvc or any moderator - now i checked the status of my orders and it says "package departed UPS Mail Innovations facility en route to USPS for induction".  What does this mean?   I looked it up and couldn't even understand the explanation for the term!  Someone help 

[Susan-QVC]

@newjersey   This message

"Package departed UPS Mail Innovations facility enroute to USPS for induction"

It typically means that UPS took the package part of the way then was handed off to USPS for delivery.  It no guarantee by me of course  but I would expect the item to be "out for delivery" tomorrow.  

Susan Q-Social

[newjersey]

thanks. Is this the way qvc may be delivering some of the items they sell?  It's brand new to me.

[Susan-QVC]

@newjersey   Yes, I would say you may see some but not all deliveries this way, I myself have had some of my orders go this way, they have always been received. 

Susan Q-Social

[scoop]

The status of my order just showed that it was delivered to an address in another state over a month ago.  I didn't even order the item until 11/19.  Very frustrating.