Customer Care

[Beth-QVC]

The issue with the incorrect tracking details (as in delivered before even shipping, delivered to other states etc) is the result of recycling of tracking numbers (Not QVC). We apologize for this as we know it causes frustration - I have had several packages lately that this has happened to and all have been delivered. We are working to see if we can get this rectified as quickly as possible.

Thank you for your patience...

Beth QVC

[caseysmom66 · Accepted solution]

Everytime I attempt to email QVC I recieve the same message and I did report this last week when attempting to find out WHERE MY POPCORN ORDER IS... ????

[MoodeeFan]

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@CareBears wrote:

• I have been waiting 3 business days for the tracking of my package that shows it was delivered 5 minutes after it shipped to another state to be fixed, still nothing, no idea where my package is, but then for the last few months rarely are they updating the status until it has been delivered, both UPS & USPS?

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I am not sure how I figured this out, but most of my packages are sent west using DHL eCommerce. This is especially true for "Arrived Shipping Partner Facility, USPS Awaiting Item"  status. Try putting in the tracking number on their tracking site.

http://www.dhl-usa.com/en/ecommerce.html

Also, the tracking number that QVC gives in "your item has shipped" email leaves off the first two numbers, for the USPS tracking numbers try adding 92 as the first two numbers.  In my emails it always starts with 74xxxxxxxxxxxxxxx which will not show up in the tracking for USPS.

Hope that helps!