When / How do I see a removed shipping charge?

sandraskates · ‎06-26-2014

Last Saturday, December 3rd I placed an order for MyPillow at 8:30 pm PST. It was on the Free Shipping promotion.

When the order completed there was an error message regarding system maintenance or something like that and said my confirmation e-mail would be sent later.

I got the confirmation e-mail on December 4 and it showed $5.46 shipping. I immediately called customer service and the rep told me she would remove the charge, but I'm not actually seeing that either in my account or in the e-mail that notified me the order was shipped.

When / how would I see that shipping charge removal?

Thank you.

MalteseMomma · ‎03-09-2010

call again

Beth-QVC · ‎06-14-2015

@sandraskates

I had a look at your order for the MyPillow and the representative applied a credit to your order of $5.48 to the overall order. Your order totals now $42.65 on 5 easy payments of $8.53.Thanks for shopping with the Q! Beth QVC

sandraskates · ‎06-26-2014

Thank you for checking and the quick response @Beth-QVC !

14tweety · ‎07-23-2013

I made a huge order on free shipping day. I then found that I was charged shipping on several items, including an exercise machine. I tried to correct this on the chat online service. I was told I would have to call customer service to correct this. I called customer service, waited for a long time (which I understand), and then was told that Saturday, 12-3-2016 was not a free shipping day on QVC. I was told that free shipping day was on Monday 12-5-2016, so my shipping costs would not be refunded.

I apologized if I had made an error here. However, i then remembered that on David's Saturday morning 12-3-2016 show he promoted free shipping day that day. I also remember the last hour of the day the free shipping being pushed before the deadline. Also, I was told by others that this day was free shipping, because they saw it also.
So, I called back and let customer service know this. I was then told that it was a free shipping day, but not for QVC. I was told I was reading stuff online that had nothing to do with QVC.

This surprisingly hurt me very deeply. That fact surprises me, and I feel a bit foolish that this hurt me. However, I have loved QVC, promoted it, and been a very loyal customer for years. I was being disregarded as not knowing what I was talking about and very unappreciated.

i decided I must stand up for myself after the way I was treated. It took a lot of time and energy, but I continued to give facts regarding the free shipping date. I asked for a manager. I was told to hold before being transferred to a manager. The representative returned stating she had put in a request to reimburse my shipping costs. She said it wouldn't show up for a while. I was then chastised for ordering online and not noticing and taking care of the problem sooner.

There are other things as well that happened in this situation. When I called the number given me to call by the chat person, I was told it was the wrong number and to call another number. I said ok, wrote down the number they had and asked to be transferred. I was told I had to hang up and call.

i was also told that on another order that was purchased as buy more save more, that I would not get get that deal because my order was on fulfilled after being put on wait list.

I don't know but I'm very hurt, disappointed and shocked at how I was treated.

ValuSkr · ‎03-15-2014

I think it's a shame Live Chat can't solve many problems. Specifically, they can't solve problems in the customer's favor. Instead, the customer gets the run-around. I understand how the experience would be a total turn-off.