Customer Care

[Group 5 minus 1]

Ordered a bracelet on the 13th and is still "in process". 

[Group 5 minus 1]

Just tried to cancel and was told it was being prepared for shipping. Once again what ever is the hold-up?p[

[CAcableGirl2]

@Group 5 minus 1  I have a Le Creuset pot that was shipped on 8/29 and it's still not arrived.  Apparently, it is now "officially" lost at the UPS facility.  I called and they credited me for the purchase, but of course, the color I want is no longer available.

I was on hold for over 30 minutes with UPS before I finally hung up.  I guess someone at UPS is now enjoying my new pot. 

[Krimpette]

Do you mean September 13th?  The Q always tells folks allow 7-10 days for delivery.  I believe you need to allow a bit more time.

[Group 5 minus 1]

No it is stil waiting to be shipped. I am willing to wait for package would just like it to be shipped.

[millieshops]

@Group 5 minus 1No idea of course, but it could depend upon where that bracelet has to ship from or through.  It's sunny, warm, and dry where I am, but there are still major travel issues wherever Florence reigns/rains.

I got a delayed shipping message on my Vionic order  -  new EDD was 3 days farther out than the first one.

I'm one of those rare shoppers who doesn't pay Amazon for its "free" shipping for several reasons -  when I did have Prime, I ordered so few items that each one cost about $11.00 in S&H. To me, that's not free.

  I'm also way less impatient than most shoppers -  I check my order once to make certain my package is headed to the address I asked for, another time maybe 4 days later to see what's happening, and not again until the day before its EDD. 

[GAQShopr53]

@Group 5 minus 1 I have several items still in process since the 13th of September and the Q stated (on the website..upper right hand corner when you check on the status of a return) there would  be delays in shipping and processing returns due to the hurricane...I know some of my items always ship from Rocky Mount, NC. 

[NickNack]

It always takes longer than three days for something I've ordered from QVC to ship.  I still usually get it by the EDD though.  I never expect it to ship until two days before the EDD.

[San Antonio Gal]

Agree @Nicknack. As long as it gets to me by the EDD I’m good.

[SurferWife]

Two little words with huge impact...HURRICANE FLORENCE.