Customer Care

[Luvsmyfam]

i never seem to have problems with hsn shipping,but qvc ,yes i can and have waited plenty long for something to ship.one right now as i type.can be frustrarting.so why do i keep ordering from them?i happen to like some brands that you cant get at other shopping networks,or even stores.

[Sapphiregal]

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@Luvsmyfam wrote:

i never seem to have problems with hsn shipping,but qvc ,yes i can and have waited plenty long for something to ship.one right now as i type.can be frustrarting.so why do i keep ordering from them?i happen to like some brands that you cant get at other shopping networks,or even stores.

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@Luvsmyfam 

My point, exactly. QVC and HSN are owned by the same company. So, you would think shipping would be handled in the same manner. Thank you for your comment!

[Luvsmyfam]

no problem sappiregal.just stating the truth.by the way,how did you get your nickname?bc of loving sapphires?i like as well

[homedecor1]

@Kachina624 

absolutely NOT do I think this ...but I am finding certain things are delayed but the customer is not made aware.

I normally don't care yet when there is no further information except take your money & "preparing order" for weeks a little communication from Q would be appreciated and informative.

I like to shop Q yet I also like to know where my orders are!
(Don't think that's asking too much, do you?🤔

[Kachina624]

@homedecor1    I agree, QVC's communications stink.  Mike George gives all kinds of info to the stockholders but nothing to us customers.  It would be so easy for him to occasionally issue a statement on problems they're having but we get silence.  Mayve he considers having problems to be a sign of weakness. 

[customer67]

With respect to my last four orders:  two of the shipments will not make the delivery in 7-10 days.  One item is on backorder...yet I can go to the item and it is not sold out and available for order by anyone.  The 4th order... TBD. I don't really mind as these items are for me; however, if I were ordering as gifts, the uncertaintly of their shipping would have me rethinking my choice of vendor. I love QVC, their variety and value are a good fit for me.  But then again, I typically don't order anything I need and/or want right away.  It gets here when it gets here and I am always satisfied.

[Effie54]

Same here! Items "preparing your order" for over a week. The COVID excuse is a bit over used. Many other vendors like L.L. Bean, Land's End, Macy's, etc. can get their items out very quickly. Don't jump on me.....just saying. 

[Gorgf]

I received my bill today and was charged before I have received the item. I would agree slow. My USPS  mail delivery has improved with deliveries in daylight hours about 5 pm.

[ScrapHappy]

I ordered 2 tops on March 16th and they haven't shipped yet.  I ordered 2 more shirts about 3 or 4 days ago and one has shipped.  I've already received email that items will be delayed.  Last time I got this email, I never received my items.

[Sapphiregal]

Well, my 3 orders are STILL saying preparing your order. If I could cancel them, I would. However, the system won't let me do so.