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Regular Contributor
Posts: 228
Registered: ‎03-10-2010

I just received notice that I returned an item and will be getting a credit for an order I still have not received.  I've been waiting for it but still have not received it.  My only guess is that it was sent to someone by mistake and they returned it.  I'm upset because I really wanted that top.

QVC Customer Care
Posts: 1,403
Registered: ‎10-12-2015

@evergreen 

 

I am sorry you had this experience. Please email the order number to QVCSocialTeam@qvc.com and we would be happy to look into this for you. 

 

Barb

Customer Care

Honored Contributor
Posts: 12,377
Registered: ‎03-10-2010

I once watched one of those nifty hard side cosmetic cases travel around the country and end up going back to QVC.  It never did get to any customer's house, including mine.  I have a feeling there is something wrong with the labeling and the codes get mis-read by the many machines.  

Trusted Contributor
Posts: 1,305
Registered: ‎04-11-2010

I had the same experience. Somehow UPS never delivered the item but returned it to QVC without telling me. I was charged, then reimbursed. Confusing but not expensive.