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Regular Contributor
evergreen
Posts: 244
Registered: ‎03-10-2010

What's Going On???

‎05-15-2021 11:40 PM

I just received notice that I returned an item and will be getting a credit for an order I still have not received.  I've been waiting for it but still have not received it.  My only guess is that it was sent to someone by mistake and they returned it.  I'm upset because I really wanted that top.

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,492
Registered: ‎10-12-2015

Re: What's Going On???

‎05-15-2021 11:45 PM

@evergreen 

 

I am sorry you had this experience. Please email the order number to QVCSocialTeam@qvc.com and we would be happy to look into this for you. 

 

Barb

Customer Care

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Honored Contributor
depglass
Posts: 14,000
Registered: ‎03-10-2010

Re: What's Going On???

‎05-17-2021 10:20 AM

I once watched one of those nifty hard side cosmetic cases travel around the country and end up going back to QVC.  It never did get to any customer's house, including mine.  I have a feeling there is something wrong with the labeling and the codes get mis-read by the many machines.  

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Trusted Contributor
candyagain
Posts: 1,689
Registered: ‎04-11-2010

Re: What's Going On???

‎05-17-2021 10:35 AM

I had the same experience. Somehow UPS never delivered the item but returned it to QVC without telling me. I was charged, then reimbursed. Confusing but not expensive.

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