Customer Care

[Kachina624]

@ladyann45    I worked for and retired as a manager with a government agency.  I delt with people from all walks of life, laborers to CEOs, and during my 32 year career I Never failed to return a phone call.  I may be old fashioned but I believe when a person is told he'll get a call back, he should be called. 

QVC was pulling this stunt long before anyone ever heard of covid. It certainly damages their credibility. 

[PhoebeDragon1]

I so agree that failure to return calls is just unacceptable.  However, since I do not have the patience to wait around for hours, I have, over the last few months, initiated an online chat with a customer service person.  You may have a very short wait time, but the CSRs I have dealt with have been polite, knowledgeable, and have always solved my issue.  You might want to try that rather than waiting for a phone call.  It really works and the nice part is you can save a copy of your online conversation...just in case something goes awry on the back end!

[Nannerbelles]

@Kachina624  I totally agree.  Every call should be acknowledged and returned even to say we are working on it if they don't have the answer right away. I have been in banking for 47 years and not a day goes by that I don't return a call or answer an email before I go home for the day.  Whether I had the answer or not I contacted the customer to give them an update on where I was with the issue.  Always called everyone back to resolve the issue.  There is no excuse for not returning calls.  

[Kachina624]

@Nannerbelles    Hurrah, that's the way it should be done.