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Super Contributor
Posts: 358
Registered: ‎07-05-2016

I ordered the overlit stake trees and wreath on July 25.  According to UPS My Choice it may be delivered on Friday, August 9 by USPS.  My calendar tells me that is 15 days - I will not be ordering ANYTHING until this shipping problem is addressed.  At the very least, I should have been notified that the shipment was delayed.  SHAME ON YOU QVC for not respecting your customers.

Respected Contributor
Posts: 4,158
Registered: ‎03-28-2010

@onliner wrote:

I ordered the overlit stake trees and wreath on July 25.  According to UPS My Choice it may be delivered on Friday, August 9 by USPS.  My calendar tells me that is 15 days - I will not be ordering ANYTHING until this shipping problem is addressed.  At the very least, I should have been notified that the shipment was delayed.  SHAME ON YOU QVC for not respecting your customers.


This is one of the reasons I haven't ordered anything from QVC since about last Fall.  I recently ordered a comforter set from Wayfair (8 piece comforter set for $80) and received it in 3 days.  I ordered a pair of sneakers for my daughter for back to school and got them in 4-5 days. 

Honored Contributor
Posts: 16,242
Registered: ‎03-09-2010

@onlinerI'd share your frustration if I had a similar experience.  I do check before ordering for the EDD as well as the total cost for my order, but whether that's achieved might depend upon what we order or where we live.  I have no idea.  I just know that each of my orders is still arriving as it was promised - most often in less time than years and years ago when QVC was fairly new.  So far I don't feel at all disrespected by QVC.

 

 

Frequent Contributor
Posts: 87
Registered: ‎02-18-2014

ADDED TO THAT, I RETURNED SOME ITEMS ON JULY 2ND AND STILL WAITING FOR MY REFUND!!  I ORDERED A FOOD ITEM 3 WEEKS AGO AND STILL NOT HERE. IS ANYONE ELSE EXPERIENCING SLOW RETURN REFUNDS?

Valued Contributor
Posts: 776
Registered: ‎03-10-2010

I've had items SHIPPED after the EDD. 

Respected Contributor
Posts: 2,224
Registered: ‎01-26-2013

I'm a new shopper here again after a 20+ year hiatus and an item has been in process for a long time with the 'cancel' option still available, so I clicked on cancel and turns out it tells me that it's in process of shipping and can't be cancelled.  Well, it's been in the process of shipping for over 2 weeks, so what the heck is the holdup?  How long is a reasonable time to wait?