Customer Care

[NQ123]

Where have the online chat and email options gone to contact customer service? The online chat no longer connects and the email option is nowhere that I can locate.  These were convenient options.

[Mj12]

@NQ123  I went to My Account, then Customer Service.  At the bottom left of that page are the different options.  You can also email the mods at qvcsocialteam@qvc.com  

[MalteseMomma]

That has Always been there but I think she means the ability to chat right here in  Customer Care

[DAD]

I tried to email them & it just brings me to my QVC card. So I went in and put their email address in to send one. I don't think they want you to contact them!

[Friedbaloney]

I did a Live Chat one day last week and got disconnected by the very rude customer rep without so much as a fare the well. Never even had a chance to ask my follow up question. Sent two emails to which I got unhelpful stock answers from reps who clearly didn’t even bother to look into my problem. All this in an attempt to get a refund for a return I made which, oh by the way, I still haven’t gotten! 

QVC ain’t what it used to be. 

[NQ123]

Yes! Live Chat won't connect, and the former email capability that gave you options on what the issue is no longer exists, only the Q card account email service is available. 

[Mj12]

The email capability is still there from what I can tell.  It is below the big Q Card graphic.

[loriqvc]

There's a section labeled "Contact Us" at the bottom of every page of the QVC website. If you're having trouble accessing live chat, you may want to try a different browser or clear your cache and cookies. Even if the connection problem is on QVC's side, these simple steps will help you get to where you want to go.

However, I now send all of my customer service requests directly to the social team because they do a phenomenal job and typically respond within an hour. You can reach the team here: QVCSocialTeam@qvc.com.

[Anonymous]

I am so sorry @Friedbaloney If you would like me to look into this for you please post the Item Number and I will be happy to take a look.

[Friedbaloney]

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@Anonymous wrote:

I am so sorry @Friedbaloney If you would like me to look into this for you please post the Item Number and I will be happy to take a look.

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Thank you for the offer but supposedly the matter has been turned over to the finance department and they’re looking into it.  Frankly, I’ve given up hope that i’ll ever get my $53.80 back.  Needless to say, I won’t be buying anything else from QVC.