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Frequent Contributor
Posts: 94
Registered: ‎08-26-2011

Want Shipping and Handling Charge Refunded

I ordered a product about two to three months ago. The item never arrived. It got stuck in the mailing system and ultimately was returned to QVC. I have since had the item refunded, but you all charged me shipping and hangling of $7.00. I want it returned to me.

 

Thanks.

Honored Contributor
Posts: 32,769
Registered: ‎08-19-2010

Re: Want Shipping and Handling Charge Refunded

contact offline

 

QVCSOCIALTEAM@QVC.COM

Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

Re: Want Shipping and Handling Charge Refunded

@achyrelle 

 

If you used the QVC return label, there is a $6.95 charge (minimum), which is deducted from your refund, plus the original shipping amount on the item, unless it was defective.

You never know how strong you are until being strong is the only choice you have.
Honored Contributor
Posts: 20,000
Registered: ‎08-08-2010

Re: Want Shipping and Handling Charge Refunded


@KingstonsMom wrote:

@achyrelle 

 

If you used the QVC return label, there is a $6.95 charge (minimum), which is deducted from your refund, plus the original shipping amount on the item, unless it was defective.


It never arrived, so I don't see how she is responsible for any shipping.

 

QVC's shipping is a hot mess right now. Customer service is even worse. 

 

I'm about done shopping here. Will post on the boards, but I'm tired of the hassle of orders never received, delayed, wrong, damaged. It's all just ridiculous for a company that has been doing this for decades. 

QVC Customer Care
Posts: 2,901
Registered: ‎06-14-2015

Re: Want Shipping and Handling Charge Refunded

@achyrelle 

Are we talking about your Tatcha order? That non receipt refund was a complete refund of all monies paid. It was on easy pay.

Beth QVC

Frequent Contributor
Posts: 94
Registered: ‎08-26-2011

Re: Want Shipping and Handling Charge Refunded

I was charged $7.00 on 7-29-2020 

This is indeed a shipping charge from that order.

 

It never arrived here for me to return it.

 

This is postal error that I don't want to be charged for.

QVC Customer Care
Posts: 2,901
Registered: ‎06-14-2015

Re: Want Shipping and Handling Charge Refunded

[ Edited ]

@achyrelle 

I apologize - I was looking for a $7.00 charge but you are absolutely right about being charged for an item you did not receive. I have refunded you $6.95 and current processing time is 3 to 5 business days.

Beth QVC