Waitlist order cancelled by QVC, but item shows in-stock

Hrvatska · ‎09-14-2017

Yesterday (1/19), I received an email from QVC informing me that my waitlist order of 12/4 has been cancelled. When I looked up the item (set of Temptation mugs), I see that it is available (it's a different color, but same item number and same product). I can only assume that they don't want to honor the December sale price. I've now had some kind of problem with 2 out my last 3 orders with QVC...very disappointed! I hope others are having a better experience.

beach-mom · ‎03-09-2010

@Hrvatska - Call CS and tell them you would like to still have the item, but you are willing to change the color. They might be able to help. Good luck!

RespectLife · ‎02-27-2012

@Hrvatska

If it is a DIFFERENT color now available....it is NOT the same thing you ordered!

They can't just assume you would accept a different color than what you originally ordered!

It has NOTHING to do with honoring a price.

If you order a shirt and small is on WL....would you want QVC to just send you a Large instead?

I agree with the other poster. Call CS and ask them to place a NEW order for the different color at the old price.

Venezia · ‎03-09-2010

@Hrvatska - Waitlist orders get canceled after 45 days, if they don't think they will be getting in any more stock. It sounds like you hit that marker.

I agree with the others: contact CS and explain that you would like them, even if in a different color, and ask them to honor your original price. I'm sure you won't have any problem.

depglass · ‎03-10-2010

I had this happen on a returned item, they told me my new choice was not available as it was sold out. Yes, it was. So I went to "as is" and got my choice, cheaper! This was a Belle top. Give it a try.