Customer Care

[homedecor1]

@QVCsocialteam (Beth):

I called CS as much to my surprise when I opened my AS IS box of VPH Red Vintage Truck it was bamboo pillows!!!  I DID NOT ORDER  BAMBOO PILLOWS! 

Although, Dorothy was very helpful and I was able to REORDER this item - I was charged $5.46 for shipping & handling to reorder the CORRECT item when the original ordered item had FREE s/h.  

She also informed me the RETURN fees of $6.95 would be waived as I received the incorrect item.   This box will be returned tomorrow via USPS per her instructions to use the pre-paid label.

  I tried to call CS back BUT it was a 20+ minute hold - then the line disconnected!!

(I realize many customers may be calling in during this time of year!)

Can you please refund the shipping & handling fees on this order.  Order placed 12/17 @ 2:44 pm - you can look up the order #.

Thank you in advance!  Should you require any additional information, please contact me!

Merry Christmas!  

[KatieB]

@homedecor1   

You need to call customer service, 1-800-367-9444.  There's nothing any of us on these boards can do for you.

[homedecor1]

@KatieB 

WHY????? ARE YOU A MODERATOR?????  OBVIOUSLY THE POST IS FOR A MODERATOR NOT A "POSTER"....

FYI:  THEY TOOK CARE OF IT!!!

I SUGGEST YOU READ THE POSTS MORE CAREFULLY BEFORE ANSWERING!!!

THANK YOU!!! 

[proudlyfromNJ]

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@KatieB wrote:

@homedecor1   

You need to call customer service, 1-800-367-9444.  There's nothing any of us on these boards can do for you.

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@KatieB  If you look at the thread title she paged the Mods. They will help her.

[homedecor1]

@qvcsocialteam

thank you - the order has been corrected!!!

homedecor1

[homedecor1]

@KatieB 

MOVE ON!!! I will be "NICE" since its the HOLIDAY SEASON...

[Love my grandkids]

@KatieB Try reading a post before you get nasty. And don't forget to take your "nice" pill tomorrow!