Customer Care

[Roni]

WHAT is going on with your orders????  I recently received four identical pair of shoes...I ordered ONE... so now I have to return them...  

This also happened with an order I placed for Quacker Factory crop pants....I ordered FOUR pairs (different colors) and I received EIGHT pairs...  So I am returning them, and reordering at a higher price the correct size (we won't go into what in heck is going on with QF sizing)  and colors...because I don't want to exchange EIGHT pairs.  so...it will cost me.  IF this continues, I am finished with QVC...  

[luvdoodles]

That is pretty bad, I really hope CS will help you out. Crazy.

[Group 5 minus 1]

I do not think whom ever does the sending,etc. pays ANY attention to what is going on,nor do they care!

[Beth-QVC]

@Roni

I am sorry for any inconvenience with these duplicate orders. Please send me an email to QVCSocialTeam@qvc.com so I can assist you to return these duplicates at no cost to you and place the correct orders at the original pricing.

Beth QVC

[Roni]

Thank you Beth....I have sent you an e-mail regarding the two orders that were apparently doubled incorrectly

Sharon Nawalanic

[loves4cats]

A few months back I ordered a lantern space heater and received three. Called customer service and was told they would pick up the extra 2. Of course I needed to open the boxes and fill out the paper work first. When I asked CS how did QVC"s problem become mine  I was told to just throw the extra 2 away! What a waste! Unbelievable!

[Sage04]

Very strange. Are you charged for the extra items? I know some websites would tell you not to click on the back icon while the sale is being processed.

[MalteseMomma]

---

@Roni wrote:

WHAT is going on with your orders????  I recently received four identical pair of shoes...I ordered ONE... so now I have to return them...  

This also happened with an order I placed for Quacker Factory crop pants....I ordered FOUR pairs (different colors) and I received EIGHT pairs...  So I am returning them, and reordering at a higher price the correct size (we won't go into what in heck is going on with QF sizing)  and colors...because I don't want to exchange EIGHT pairs.  so...it will cost me.  IF this continues, I am finished with QVC...  

---

@Roni

Yrs ago I ordered shoes during the annual "Shoes on sale"  and I was sent 200,yes 200  moccasins...........lol

  My UPS guy was in total laughing mode. Needless to say,I was NOT!!!  But I must say QVC,fixed the problem immediately and i was not charged for them........

Needless to say,I never order during the Shoes on Sale ,period anymore!!!!

[Roni]

I guess I should be happy that I only received four pairs....and was charged for four pairs...

[bluedevilalumna]

---

@MalteseMomma wrote

---

@Roni

Yrs ago I ordered shoes during the annual "Shoes on sale"  and I was sent 200,yes 200  moccasins...........lol

  My UPS guy was in total laughing mode. Needless to say,I was NOT!!!  But I must say QVC,fixed the problem immediately and i was not charged for them........

Needless to say,I never order during the Shoes on Sale ,period anymore!!!!

---

OMG!!!  That must have been horrifying to have stacks and stacks of boxes you did not want!!  Yikes!