Customer Care

[mousiegirl]

I thought it was all or most purchases from CIJ onward, but someone just posted that Fall decor is not eligible and if not, was else is not?

[KathyM23]

I don't think the return until January policy starts until October.

[GCR18 · Accepted solution]

Only the items purchased in a CIJ show are returnable until Jan 2018.  Everything being returnable was around Sept 26 for the last couple years.

[Nataliesgramma]

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@GCR18 wrote:

Only the items purchased in a CIJ show are returnable until Jan 2018.  Everything being returnable was around Sept 26 for the last couple years.

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This is what I thought too.......

[mousiegirl]

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@GCR18 wrote:

Only the items purchased in a CIJ show are returnable until Jan 2018.  Everything being returnable was around Sept 26 for the last couple years.

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@GCR18  @KathyM23 @Nataliesgramma  I just spoke to customer service and was told that all purchases in July are returnable, then when the Christmas season begins sometime in September, we will be notified, all purchases after that date are returnable until the end of January of next year, which is what I thought, so just the month of August purchases are not returnable then, which is strange as there are Christmas shows on the 25th.

[Beth-QVC]

Anything purchased during the CIJ events are returnable til January 31st 2018. The date for everything to be returnable by the end of January has not been announced as of yet but is generally about September 26th.

We will update everyone as soon as we have the date.

Beth QVC