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Frequent Contributor
Posts: 145
Registered: ‎04-04-2010

Does anyone have trouble with videos not playing? I notice that Lunchtime Specials & Primetime specials won't play video any more. I just looked up an item form my wish list - IT Cosmetics - and it wouldn't play. I don't understand why some items let the video play while others don't.  I won't purchasse items that don't have videos, pics or descriptions. Anyone have reason why or a suggestion how to fix the problem?

Honored Contributor
Posts: 13,539
Registered: ‎07-26-2014

@suzylee   I have no issues playing videos.  Please post and/or link an item # for others to test.  The cause may be as simple an enabling sound on the video.

"Never argue with a fool. Onlookers may not be able to tell the difference."
Frequent Contributor
Posts: 145
Registered: ‎04-04-2010

OK this is CRAZY. I just checked a LTS plus the wish list item & they now play. I didn't do anything special. I've had this problem for maybe the last week or two. Maybe the ghosties aren't waiting for Halloween to come out & play,  HA ,HA!

Trusted Contributor
Posts: 1,770
Registered: ‎08-02-2010

I have trouble with the videos playing only 1/3 of the way then they cut out.  Have had this problem all along.  Once the videos came back playing correctly, but went back to cutting out.  I am using Chrome, Windows 10, here's a link

 

https://www.qvc.com/Barefoot-Dreams-Cozychic-Cali-Cardi.product.A342911.html?sc=IROA

Honored Contributor
Posts: 13,539
Registered: ‎07-26-2014

@Tobes  I tested & no cut off for me.  Played twice on 2 different browsers.

If you have not done so, try a different browser.  Also, restart your computer.

 

System Info

Mac

Browsers:  Waterfox & Firefox (both latest versions)

OS:  10.14.6

Flash Player:  Latest for Mac

"Never argue with a fool. Onlookers may not be able to tell the difference."
Trusted Contributor
Posts: 1,770
Registered: ‎08-02-2010

Re: Videos not playing

[ Edited ]

Done all this to no avail.  Used the link myself and video cut out for about 5 seconds but came back unlike when I go directly to the video myself.  Maybe I will have to copy link and reopen the website using the link.  Oh well.  I have had other intermittent problems with the Q website.  I believe Q needs to get new IT consultant.  

Trusted Contributor
Posts: 1,770
Registered: ‎08-02-2010

@suzylee - CS should have instructed you to keep the wrong lipsticks and immediatly credited your account.  This is what happens to me when a few times I received wrong items  I ordered on the !00% Pure website and the Nordstrom's website.