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09-28-2019 12:11 PM
Does anyone have trouble with videos not playing? I notice that Lunchtime Specials & Primetime specials won't play video any more. I just looked up an item form my wish list - IT Cosmetics - and it wouldn't play. I don't understand why some items let the video play while others don't. I won't purchasse items that don't have videos, pics or descriptions. Anyone have reason why or a suggestion how to fix the problem?
09-28-2019 12:14 PM
@suzykee I have no issues playing videos. Please post and/or link an item # for others to test. The cause may be as simple an enabling sound on the video.
"Never argue with a fool. Onlookers may not be able to tell the difference."
09-28-2019 01:12 PM
OK this is CRAZY. I just checked a LTS plus the wish list item & they now play. I didn't do anything special. I've had this problem for maybe the last week or two. Maybe the ghosties aren't waiting for Halloween to come out & play, HA ,HA!
09-28-2019 02:23 PM
I have trouble with the videos playing only 1/3 of the way then they cut out. Have had this problem all along. Once the videos came back playing correctly, but went back to cutting out. I am using Chrome, Windows 10, here's a link
https://www.qvc.com/Barefoot-Dreams-Cozychic-Cali-Cardi.product.A342911.html?sc=IROA
09-28-2019 02:47 PM
@tobes I tested & no cut off for me. Played twice on 2 different browsers.
If you have not done so, try a different browser. Also, restart your computer.
System Info
Mac
Browsers: Waterfox & Firefox (both latest versions)
OS: 10.14.6
Flash Player: Latest for Mac
"Never argue with a fool. Onlookers may not be able to tell the difference."
09-28-2019 02:53 PM - edited 09-28-2019 03:08 PM
Done all this to no avail. Used the link myself and video cut out for about 5 seconds but came back unlike when I go directly to the video myself. Maybe I will have to copy link and reopen the website using the link. Oh well. I have had other intermittent problems with the Q website. I believe Q needs to get new IT consultant.
09-28-2019 03:04 PM
@suzykee - CS should have instructed you to keep the wrong lipsticks and immediatly credited your account. This is what happens to me when a few times I received wrong items I ordered on the !00% Pure website and the Nordstrom's website.
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