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05-16-2019 02:40 AM
Trying to watch videos of items and they seem to all be stuck and cannot play them!
05-16-2019 07:52 AM
Yes-I have had that difficulty for the past few days! I just leave the item without ordering, since I want to see the different views.
05-16-2019 09:42 AM
@stellabystarlight Thank you for posting the issue you are having with videos, I will report the issue.
What system are you working on?
Susan Q-Social
05-16-2019 12:23 PM
Susan, it seems to be fine now. Thank you!
05-16-2019 03:33 PM
Yes I videos are no playing in total...they time out about a third of the way. I had this problem about 10 months ago and suddenly they came back. Not really conducive to ordering if you cannot see the fit, host and vendor review, etc. I am using Chrome as the browser, windows 10
05-16-2019 05:00 PM
@Tobes - FWIW, I have the same setup you describe but have not had any issues with playing/watching product videos...
05-16-2019 07:51 PM
Help. Still not working. Just timing out about 1/3 of the way. Have had this problem before. Then 3 to 6 months later videos started working,
05-16-2019 08:18 PM - edited 05-16-2019 08:19 PM
@tobes - Have you cleared your cache and cookies to see if that might help? This site can be finicky, and sometimes you have to do extra work on your end to make it function properly. However, the fact that the videos only partially play seems strange; typically, people can either get them to fully play or they don't play at all. Good luck...
05-17-2019 03:20 PM
Lori-- yes i went to settings and cleared cache and cookies. Still videos run only a third through and then stop. As I said I have had this problem before and it lasted almost 3 to 6 months and the all of a sudden the videos began running to the end. I went to HSN site and have no problem there. QVC needs to change IT vendors or pay up to upgrade their system.
05-17-2019 03:33 PM
@Tobes - It appears that you are currently the only person posting about this type of problem with the videos, so I think there may be a connectivity issue. When the video stops, what exactly happens? What do you see on the screen?
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