Customer Care

[barb40]

For the past three days, when I have tried to track my orders, to see when they will be delivered...it says QVC currently unavailable...why?  When will this be fixed?  Thanks.

[Anonymous]

@barb40 Good Morning Barb, I just tried to track two of your orders and everything worked on our end. We can check on any order that you'd like, just email us at QVCSocialTeam@qvc.com  Cindy, QVC

[Lovestheshores]

@Anonymous, @barb40.......Having the same issue with my most recent order.  This is the message I get when I click the tracking number on order details:

We're sorry, but QVC.com is currently unavailable.

To continue purchasing products, please use Automated Ordering by calling 1-800-345-1212.

For all other inquiries, call 1-888-345-5788.

TDD (Telecommunications Device for the Deaf): 1-800-544-3316

[Anonymous]

@Lovestheshores I'll forward this issue to our IT team and in the meantime if you'd like us to track an order please email us at QVCSocialTeam@qvc.com  Cindy, QVC

[Lovestheshores]

@Anonymous Thanks.  I can track by copying and pasting the number with USPS, but wanted to confirm the issue so it could be looked into, Thanks again!

[barb40]

Cindy...thank you for your reply.  The problem only seems to be on my orders placed on 11/1/18.  I can track other orders.  Thanks.

[estaw2000]

That was what I did also...

[loriqvc]

This is only slightly related, but I get that same error message when I try to delete addresses from my Address Book. I still have an address in there for a job I left three years ago, and no one seems able to get rid of it—and we've been trying for almost that whole three-year span!