Customer Care

[Kkins]

What is going on with the Customer Service line and Chat?!! I have been trying to speak with a Team Member to expedite a return/exchange as in my experience with exchanges without calling has been abyssmal!  Put on hold and disconnected many times...then the last call I was on hold for nearly 45 minutes.  Was trying to get my return/exchange in the mail before the post office closes today.  QVC what is happening to you? 

[Kachina624]

They are swamped with calls from people who want to complain that their order has been "in process" for 5 days.  They don't understand that CS sees the same info we see and has no magical connection to the warehouse, so they can't tell anyone anything.

[blackhole99]

@Kkins  email them, they will get back to you and there is a record of the request.

[Kkins]

I just emailed them and told them of my difficulties.  I have had bad experiences several times with exchanges and found that if I call and speak with a Team Member the exchange is seamless.  Thank you.