Customer Care

[Gutfam5]

I am having trouble checking out. I am using Rakuten, and having two issues. Last night I was locked out because it declined my card payment (both cards on account are good). I called to have the account unlocked,then tried to make the purchase again but then nothing happens when I click the make the purchase. I have experienced this again today, and am now getting the declined payment message again.I have tried using different browsers, computers/phone, etc. and still no luck. I have purchased other things through Rakuten yesterday and today, so I dont think the issue is with Rakuten.

[KingstonsMom]

@Gutfam5 

Send an email to QVCSocialTeam@QVC.com with your attempted order info, they'll help you.

[jlkz]

@KingstonsMom 

@Gutfam5 

When using Rakuten, if you let the other company's service rep complete the sale for you,  you do not get the cashback from Rakuten.  This is because the site the purchase was completed on is not through Rakuten.

I went through this with a Shoes dot com order and was smart enough to ask the rep the cashback question.

[Kachina624]

@Gutfam5    Its been my experience that when you change something on a credit card on file at QVC  it takes 24 hours for it to become effective.

[Gutfam5]

Yes, thank you. The QVC rep I spoke with last night offered to make the transaction for me, but I declined for that reason...I want to get my rakuten cashback . 

[Gutfam5]

@Kachina624

Thank you! It did ask me to update card info for one of the cards on file because it had expired. I will wait the 24 hours and cross my fingers !