Customer Care

[Carol08]

I received a notice that one of my QVC items was delivered today, by USPS.  It never arrived. I called my local USPS, and the phone rang busy for over 2 hours.  I talked with a CS from QVC, and got great service.  He promised to refund the money ($6.90 - first flex-pay), because the item is no longer in stock.

I want to commend QVC for their great customer service - but am so angry with USPS.  Is anyone else having problems with USPS?

[brandiwine]

I will NOT order a product that only ships with USPS just for that reason.  They won't answer the phone, and their website is AWFUL!!!!!!!  Usually, it's down.  Even the employees can't track a package.  I've totally quit using them.  Extremely expensive with no guarentees or CS.  Not worth the trouble.  Thank you Fed Ex.  I can trust them and cost is almost the same.

[daisy4]

I have had problems with USPS.  I live in Northern New Jersey.  One of my orders was sent to a town about 1/2 mile from my house. ( I can actually see the town  from my kitchen window.)  So I figured I would have it in a day or so.  Well the next day my package was shipped off to North Carolina.  From there it made the rounds of many southern states.  I called QVC and they were very good about it.  They saw the tracking and shipped me a new order immediately.  The first package is still traveling around the south.  I hope it doesn't get home sick!

[Carol08]

Is there any way we can specify UPS or FedEx, when we order from QVC?  I wouldn't mind paying extra.  I am so fed up with USPS right now.  I even posted a comment on their Facebook page - but doubt anyone will pay attention to it.  I called their toll-free USPS number, when I couldn't get in touch with my local USPS, and got no help form that number, either.  You would think someone would pick uo the phone at USPS.  I called during their regular business hours for over 2 hours.  I even thought about reporting their phone wasn't working to the phone company.

[BalletBabe]

I have had it happen to me.  Luckily not often.  My PO don't answer either.  I took a tracking number to the post office and they said that is not their tracking number.   Q said it was.  It is a shame the way they lose things.  We have mailboxes that are locked but if the package don't fit, they put them into a bigger box at the end and put the key in your small box.  I think sometime they put them in the wrong box.  I have received other peoples packages and I wallked to their house and give it to them.  I guess people like what i order cause I never get them back. 

[BalletBabe]

@Carol08  Good question for the moderators.  I Know when I order most items end up at USPS, even if sent by ups or Fed Ex.  I had a package from Amazon at Christmas that came from China.  It was delivered in New York---Figure that one out?  I live in Florida

[Kachina624]

Here's a customer service tip, get your business an unlisted phone number.  That's what many postal stations now have so they won't be bothered by pesky customers.  Except I still have our local one from the days when it was listed and I give to anyone who wants it.  I guess you're supposed to tell your sad story to a machine at USPS.com.

[GCR18]

A couple weeks ago USPS marked two items as delivered, but they weren't.  Happened the same week.  They were delivered the next day.

[StraytoStay]

I've had it one that I checked online that said delivered the day before, but I didn't get it. I was about this look up who to call -then some guy I didn't know came and dropped it in my mailbox and drove off in a pickup. I was lucky that someone honest delivered it, to the correct address. The postal system needs to have UPC codes on our boxes or something so mail employees don't mess up. 

[Barbara-QVC]

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@Carol08 wrote:

Is there any way we can specify UPS or FedEx, when we order from QVC?  I wouldn't mind paying extra.  I am so fed up with USPS right now.  I even posted a comment on their Facebook page - but doubt anyone will pay attention to it.  I called their toll-free USPS number, when I couldn't get in touch with my local USPS, and got no help form that number, either.  You would think someone would pick uo the phone at USPS.  I called during their regular business hours for over 2 hours.  I even thought about reporting their phone wasn't working to the phone company.

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Hi @Carol08,

I am sorry this happened to you.  Unfortunately there is no way to request a particular ship method on your orders - our warehouse determines the best way to ship each item.  

Barb

Customer Care