Customer Care

[Ane1Care]

I ordered the TSV air fryer on an advanced order to be delivered around the 8th of November. It arrived at a warehouse near the delivery location and has seemingly vanished. UPS is considering it “lost”. But my delivery date on here has been changed from the 7th, which it was changed to on the 1st, back to the original date of the 8th. What do I need to do? This is from Twitter:

[2blonde]

@Ane1Care  Call QVC CS and tell them.

[Anonymous]

Hi @Ane1Care, I am so sorry that happened. Please wait until the end of the week to give them time to investigate. If it has not moved by then please either contact Customer Service or email us at QVCSocialTeam@qvc.com.

[Ane1Care]

According to UPS, QVC will need “to initiate a lost package investigation”, they don’t officially deem it lost until the shipper does. I bought it on an advanced order on purpose. I though it would arrive near the birthdays of my sister and brother-in-law, which fall about a week apart. They know something is coming since they are states away from me, and needed the tracking information. I bummed. UPS keeps losing my packages from QVC. I’ve dealt with identity theft from stolen mail before, Chase still insists I opened and maxed it out a card when I was 19....I’m 35 and have never had a credit card. So knowing my invoice slips with my address on it is floating around out there is disconcerting, to say the least.