Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
06-03-2022 03:41 PM - edited 06-03-2022 04:52 PM
Can someone from Customer Care please tell me why I am unable to return my recent Philosphy order of two body glazes?
I ordered the Coconut Splash set of two summer scent body glaze. I cannot stand the synthetic, nasty scent. Of course there is no return label enclosed with the package.
When I tried to go into my order and print a label, I received a message that I am unable to return this order.
I just received the order today so it's not past the 30 days.
Thank you.
EDITED: i CONTACTED THE QVC SOCIAL TEAM ONLINE. THEY IMEDIATELY HANDLED MY RETURN TO MY COMPLETE SATISFACTION.
06-03-2022 03:51 PM
You have to call them. They will send you a label or email you a label to print.
06-03-2022 03:56 PM
@rms1954 wrote:You have to call them. They will send you a label or email you a label to print.
For heavens sake!!! QVC touts a non existant easy return!! They need to stop with the false information.
06-03-2022 04:46 PM
What I want to know is why are they no longer including a return label? Actually, I believe I know why but will refrain from saying or posting it. The way I see it, you're paying enough for the product plus S&H, so that should be included. No one should have to jump through hoops to get an order returned.
06-03-2022 04:54 PM
When this happened to me a customer service rep said they were transitioning to paperless returns like Amazon. QVC is not even close to being like Amazon. It's very frustrating and takes a lot longer. Every other vendor I buy from online includes a return label.
06-03-2022 04:55 PM
@ciao_bella wrote:What I want to know is why are they no longer including a return label? Actually, I believe I know why but will refrain from saying or posting it. The way I see it, you're paying enough for the product plus S&H, so that should be included. No one should have to jump through hoops to get an order returned.
After this latest fiasco, I will really think hard before I make another purchase, and, it will have to be a purchase that I know for sure will work for me. I won't be "trying" something hoping it will work.
06-03-2022 04:56 PM - edited 06-03-2022 04:58 PM
@Winkk wrote:When this happened to me a customer service rep said they were transitioning to paperless returns like Amazon. QVC is not even close to being like Amazon. It's very frustrating and takes a lot longer. Every other vendor I buy from online includes a return label.
@Winkk QVC has a lot to learn from Amazon if they think they're in the same league as Amazon for purchasing, shipping and returns.
06-03-2022 04:57 PM
@Winkk wrote:When this happened to me a customer service rep said they were transitioning to paperless returns like Amazon. QVC is not even close to being like Amazon. It's very frustrating and takes a lot longer. Every other vendor I buy from online includes a return label.
I will definitely be thinking long and hard before I make a purchase from QVC again. If I am not sure of what I am getting, I will pass.
06-03-2022 05:07 PM
I'll tell you one thing, I do not buy jewelry or apparel from Amazon. I use them for OTC drugs, books, all low dollar items. Once I lose the ability to return items to QVC my buying will go way down. I don't actually return that much, I pretty much stick to my favorites like Belle where the fit never varies for me. And I buy high dollar items like Vitamix and Bose here. The easy return gives me confidence in the purchase. I do not have a printer, we sold the two we had for space reasons and I'm not buying another one. Its just the idea that I've always thought they appreciated my business.
06-03-2022 05:42 PM
I can't see how this new return system speeds up returns. I don't mind printing a label & it's probably good that QVC knows something is coming back, but aside
from this change, it takes just as long -or longer- for a return to show up & get acted upon. They really have to do something about the exchange situation. It takes 2 or 3 weeks before they can attempt to exchange, & by that time, sizes & colors have usually sold out
. They refuse to do it as HSN does, shipping out the exchange immediately,
& giving you 2 weeks to return one item before you are billed for the exchange.
Q's social team is very helpful, and has expedited some exchanges, but they can
only work within Q parameters.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788