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Contributor
movielover
Posts: 22
Registered: ‎09-05-2016

Turnaround Time and Customer Service Declining

‎12-10-2017 03:40 PM

What is happening with the Customer Service at QVC?  I' ve noticed it takes longer to receive packages and have encountered several mistakes in the past few months.  

Also, whenever I return something, I always check the area asking that I be notified via email when return is processed -in the past, I always received an email promptly when the return was received and a refund issued.  Now, it NEVER happens - why bother to offer this option if it is ignored? Just seems like customer service in the shipping department is beginning to deteriorate. 

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