Trying to call CS but get a busy signal immediately

MotherofBengals · ‎04-09-2018

I have been trying to contact Customer Service about the status of my Order #****, made on 3/26/2020 that is still showing In Process. I have been getting a busy signal immediately after pressing 0 to speak to a CS rep. Same thing when I press 5 and stay on the line.

Customer Care please help!

***editied to remover personal information

LuvmyLab · ‎06-07-2010

@MotherofBengals Same thing happened to me but I just kept trying and I finally got through. I think the busy signal means all lines are busy.

Barbara-QVC · ‎10-12-2015

Hi @MotherofBengals

I checked on your order and unfortunately orders for the Cucumber and Dill Collections are experiencing a growing delay and need a bit more time. Orders were expected to arrive by Wednesday, April 22 so hopefully your order will ship soon.

Barb

Customer Care

MotherofBengals · ‎04-09-2018

Thank you - Iit would have been nice to have received some sort of an email update but I know these are trying times. I appreciate your quick response.

emvhhardy · ‎03-09-2020

This happened to me over the weekend - the immediate busy signal. I tried several times and finally gave up. I called again on Monday and after waiting a while, finally was put through to a rep. It's frustrating.

Gabidog · ‎04-21-2010

Orders delayed or not shipping...cannot live chat...cannot cancel order....never get a reply to an email from customer service...cannot speak to a service rep due to busy signal. I am totally disgusted. I am not placing any new orders until QVC responds.

Anonymous · ‎05-01-2020

Hi @Gabidog I am so sorry for your frustration. As a result of the COVID-19 situation, we’re experiencing delays in several areas including longer-than-usual wait times to speak with a team member. Please remember you can email the Social Team at QVCSocialTeam@QVC.com and we will do our best to help.

DayzeeDeez · ‎11-26-2010

Same here. I have an order placed on 3/20 that is still in process and can't get through on phone or chat. Another order of same item, different color, placed that same day was delivered almost a week ago.

Anonymous · ‎05-01-2020

Hi @DayzeeDeez , I am so sorry for the delay. If you would like us to check on that order for you please email the order number to QVCSocialTeam@qvc.com.