I know there have been alot of complaints about customer service, but I want to thank Karen. I returned an item and it was received and credited quickly. However, they credited me for an item I purchased in April and didn't return. They credited me all my easy payments individually. I thought, oh this is going to be a hassle. When I explained to Karen what happened, she was surprised, and understood everything perfectly. She said she had to refer it to a different department for investigation. Well, I thought, here we go. But it was all straightened out in a week. I am impressed with both Karen for her part explaining this to another department and that department for fixing the error quickly. Thank you to all involved in this situation.
