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05-15-2021 10:35 AM
No one calls customer service reps to say "Hi, how is your day going?".
So, I thought I'd take the time to say "Thanks. I hope your day is going well and you get to take some time today to de-stress. You being at the other end of the phone is very helpful to many. Keep up the good work!"
Best
Anne
05-15-2021 10:41 AM
Hi @Quse thank you for taking the time to send such kind kudos, it is appreciated more than you know.
05-15-2021 10:43 AM
@Quse wrote:No one calls customer service reps to say "Hi, how is your day going?".
So, I thought I'd take the time to say "Thanks. I hope your day is going well and you get to take some time today to de-stress. You being at the other end of the phone is very helpful to many. Keep up the good work!"
Best
Anne
I'll drink to that!
05-15-2021 11:35 AM
What would we do without them?
05-15-2021 11:38 PM
I did this at least once many, many years ago (QVC)
My package was very late and I had gotten the wrong item. I was so mad and made up my mind to tell someone off. CS answered and once I heard her voice and she asked how could she help me. I said, I'm calling to say I hope your day is going well, and I really appreciate you.
She gave a laugh and said that's so nice of you.. What can I do for you today. I told her nothing, just wanted to say thanks, and we hung up. Called back a few days later when I calmed down and everything was taken care of.
05-16-2021 07:23 PM
I sure appreciate them. I've never gotten any response from them that wasn't first class in customer service. They always add a personal note, too, which means so much. I can imagine some customers are not very nice to them.
05-17-2021 04:55 PM
@Quse @Carolina925 My job of 35 years before retiring was in customer service--phone, snail mail letters, and e-mail once it was installed.
It is wonderful to have the occasional thanks and praise offered and then reported "upline" to management.
It is a demanding, nerve wracking job to keep the ball rolling, reassure unhappy customers and remain pleasant to some of them being really unreasonable, which of course I could never convey to them--that THEY were wrong, not my organization.
So I'm sure you just made customer service phone and e-mail/form reps feel a little better.
Best,
aroc3435
Washington, DC
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