Customer Care

[ECBG]

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@Spurt wrote:

One idea that could have lessened all the phone calls, live chats and emails to the Mods and CS was why couldnt they have put up a banner or created one of their infamous pop ups on the shopping side of the website since that was working to let everyone know due to a technical issue the Forums were temporarily unavailable....🤔  Things happen and I feel sorry for what all the CS Reps and Social Team/Mods had to go through today..

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@Spurt 

Absolutely!!!!  Wonderful idea!!!!!  A banner would have done so much!

[Spurt]

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@Kachina624 wrote:

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@Spurt wrote:

One idea that could have lessened all the phone calls, live chats and emails to the Mods and CS was why couldnt they have put up a banner or created one of their infamous pop ups on the shopping side of the website since that was working to let everyone know due to a technical issue the Forums were temporarily unavailable....🤔  Things happen and I feel sorry for what all the CS Reps and Social Team/Mods had to go through today..

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@Spurt    That would be in violation of QVC's "absolute secrecy" policy.  Early in the day, I sent an email to Mike George suggesting just that.  Got a polite reply from someone in his office saying they were working on fixing it.  Period. 

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@Kachina624 

LOL....Yep, it seems that Mr. George likes us to try to figure things out ourselves and how to make do when it comes to this website....😄

[Spurt]

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@Kachina624 wrote:

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@LdyBugz wrote:

Wow.  I don't understand why some people are so upset over the IT glitch.  As they say, "stuff happens".  This is a shopping channel forum.  I wonder what life altering information some feel they missed out on because they couldn't access the boards for a bit.  I don't get it.   

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@LdyBugz   Well understand this..... Some of us live alone and on many days this board is our only contact with humanity.  It's not a matter of missing life altering information but rather making a human contact.  Comprehend? 

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@Kachina624 

Or when you work from home, like me, it does tend to get lonely with no co-workers around ......  (except of course when we have one of our "infamous" zoom meetings...LOL)....

[stevieb]

As long as it took to get the boards back up, for which I know we're all appreciative, it really is too bad, though, that they couldn't figure out and put a complete stop to the pages jumping and jerking. They surely had a good bit of time to figure it out and solve that mystery.

[icezeus]

I tried to log in a few times yesterday morning before realizing that it was a site wide problem. Nothing that can be done, so no big deal. I did not try again until last night and by then the problem had been fixed.