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04-22-2021 06:31 PM
EVERY four hours I have had a live chat asking mods to fix this train wreck!
TWELVE hours is a new low!!!
Solved! Go to the Best Answer.
04-22-2021 06:34 PM - edited 04-22-2021 06:42 PM
Thank you for your patience. Please know that this issue was across the boards, not just an individual issue. We were just as anxious to sign back in as you were!
Barb
Customer Care
04-22-2021 06:38 PM
@ECBG wrote:EVERY four hours I have had a live chat asking mods to fix this train wreck!
TWELVE hours is a new low!!!
Me too!
04-22-2021 07:09 PM
It should have been obvious from the lack of posts that nobody could sign in. Why keep pestering the mods who could do nothing about it? It had been reported so we knew they were working on it.
04-22-2021 07:15 PM
@Kachina624 wrote:It should have been obvious from the lack of posts that nobody could sign in. Why keep pestering the mods who could do nothing about it? It had been reported so we knew they were working on it.
I was at work and couldn't read through threads. No one on live chat knew about it either.
04-22-2021 07:19 PM
I called Customer Service and that representative put a complaint form into their system. She was very pleasant. She asked me if I wanted a call back after the service complaint went forward. I said yes and a few hours later another pleasant customer service rep called me to let me know the problem was being addressed.
Voila! Here I am. Thanks QVC. I missed these boards.
04-22-2021 07:20 PM
@Kachina624 wrote:It should have been obvious from the lack of posts that nobody could sign in. Why keep pestering the mods who could do nothing about it? It had been reported so we knew they were working on it.
@Kachina624 When I saw the last post was around 2am I realized the site was down. I checked a few times but never bothered anyone. Poor mods and customer service, they must have been inundated.
04-22-2021 07:21 PM
@ECBG The live chat with whom I spoke knew about it and said IT was working on it.
04-22-2021 07:28 PM
It was definitely an interesting issue—at least for me, trying to click "Sign in" here in the forums took me to the login page for my account on the main website, so that obviously didn't work to let me into the forums. I wonder if some new, eager developer saw that there were two "sign in" pages going to two different places and decided to "fix it" for everyone...
04-22-2021 07:32 PM
At first I thought it was my iPad. Welcome back all. I can't believe how much I missed all the posts.
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