Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
09-04-2021 12:08 PM
My order for a mattress which I placed online during the midnight show is missing from the system. I did not receive the email confirmation, and it does not show on order status. I did a customer chat about the order which could not be found. Then I was directed to call which I did. The order could not be found, but she said to check my account to see if the card was processed. It was indeed processed, so I called customer service again about the situation. It was suggested I wait until about 5:00 pm to see if it posts today. The explanation was the system sometimes gets jammed during the first airing of the TVS. If it doesn't post they will do an investigation. Do I lose out waiting all day on the good price and free shipping? Queen size usually goes quickly.
09-04-2021 12:23 PM
@On It Email the mods at QVCSocialTeam@QVC.com. That happened to me recently and they could see my order although I couldn't. They said not to place another order. They were having trouble reaching my bank.
09-04-2021 12:36 PM
@Kachina624 Thank you for providing the email. I sent an explanation, so hopefully I will get a response soon.
09-04-2021 01:07 PM
@Kachina624 The social team could not find my order either. They were quick to respond and provided a good idea for how to lock in the price and the free shipping. I had forgotten their email address so thank you again for providing it. A big thank you to the social team for being so helpful!
09-04-2021 01:14 PM
@On It Thanks for the update. SO many times posters are given the Social Team info and there is rarely an update by the OP so it's nice to see one.
09-04-2021 04:47 PM
I had that happen about a year ago with a TSV winter jacket. When I called CS, they could not find the order and suggested I must not have completed the Order and that I should reorder it. That was a mistake. The next morning I had confirmations for two jackets and one couldn’t be cancelled so I had to wait for them to be shipped and return one. That would be a nightmare with a mattress.
09-04-2021 04:59 PM
I had a similar thing happen to me several months back with a TSV. I live in California, so when I normally decide to place an order for the TSV it's usually a little after 9:00 P.M. my time. I never received a confirmation. I checked with CS and they said something along the same lines about a glitch and it would eventually show up. When I awoke the next morning the order was still not showing in my confirmations so I decided to place another order. By noon both orders were showing, (ughh) I then had to cancel one. It was a pain. That has never happened to me before or since.
09-04-2021 05:28 PM
I had this problem with a cardigan a couple of days ago. Not a TSV. First order didn't show up until late evening after I was told to re-order since it couldn't be found by order number and that was early afternoon. I made a second order. Called a second time late evening to see if second order showed up, I won't even repeat what CS said to me that late evening of the orders. The second order didn't show up either, so I went to bed.
I got up early the next morning, happened to check at 5:50am Mountain time, both were there! First one couldn't be cancelled, but the second one could be, so I got lucky.
Sounds like something is wonky because it is happening on other orders besides TSVs.
09-05-2021 10:28 AM
Update: The missing order processed at 1:00 am today, a little over 24 hours after it was placed. Thank you for sharing experiences with this same glitch and for providing help.
09-05-2021 11:41 AM
@On It - Glad your order finally appeared! I just thought I'd add that the same thing has happened to me in the past, and it was always for a TSV on a Friday night or Saturday night; apparently, the overnight updating of the QVC systems makes this a far-from-unusual occurrence.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788