Customer Care

[LonestarBabs]

Wonder what's the status on this previously reported problem? If I am browsing the site and decide I want to look at reviews or product pics, I have to open a different browser. This is inconvenient and annoying.

[Junebug54]

I can't see product pictures either.    I agree very annoying.  

[dooBdoo]

          For what it's worth, @LonestarBabs and @Junebug54, I can see the reviews and product pix with no problems using Firefox 47.0.1 on my iMac (OS X 10.11.6).   I clear browser cookies/cache/website data at least once a day. 

hth!

[JR753]

Is there a fix for this issue.  I can't get to reviews through firefox.  At the bottom of the item page it shows reviews and community Q&A but there is a line under that and off to the right under the line is a right arrow and page numbers.  Even if I click on a page number it just brings me back to the top of the item page,

[sunshine45]

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@dooBdoo wrote:

          For what it's worth, @LonestarBabs and @Junebug54, I can see the reviews and product pix with no problems using Firefox 47.0.1 on my iMac (OS X 10.11.6).   I clear browser cookies/cache/website data at least once a day. 

hth!

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this has been an ongoing problem for me for several months now. i am using firefox on a laptop.....and i clear my cookies daily. i can see product pictures, but definitely no reviews.....just the page numbers. i have reported it, reported it, and reported it....on my own threads and on other threads.

[dooBdoo]

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@sunshine45 wrote:

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@dooBdoo wrote:

          For what it's worth, @LonestarBabs and @Junebug54, I can see the reviews and product pix with no problems using Firefox 47.0.1 on my iMac (OS X 10.11.6).   I clear browser cookies/cache/website data at least once a day. 

hth!

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this has been an ongoing problem for me for several months now. i am using firefox on a laptop.....and i clear my cookies daily. i can see product pictures, but definitely no reviews.....just the page numbers. i have reported it, reported it, and reported it....on my own threads and on other threads.

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          Hi, @sunshine45!  I definitely believe it's happening, but since it's not consistent I think the Q Team will have to have more info from everyone.    In order for the tech staff to troubleshoot this, they need to figure out why this is a problem for some of us and not others.   So, they really need to know what version of Firefox each person is using, whether they're using any addons/extensions (and if so, which ones and are they updated), and also what kind of device they're using and the operating system version of it.

          I failed to list the addons/extensions I use:  Adblock Plus, Adblock Plus Pop-up Addon, BetterPrivacy, Click&Clean, Theme Font & Size Changer, uBlock Origin, YesScript.   All are the current versions.

(Also tagging:  @LonestarBabs @Junebug54 @JR753 @Eva-QVC @Keyai)

[LonestarBabs]

I have Windows 10 on a new Toshiba laptop, clear cookies/cache throughout the day. All systems current. Firefox version current. Not seeing reviews/product pics despite all that.