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05-31-2020 04:06 PM
Mods if someone could please help get me an email or number to call a manager or supervisor in regards to my orders I would appreciate it. I have had to call, email, and chat the last 4 weeks and nothing has changed. I keep getting told a date and another week passes. I wouldn't be as bothered but when you see other customers posting reviews on the items you have been waiting a month for it, there must be an issue somewhere with my orders for some reason. I just talked to someone in CS and they claim my items should be here tomorrow and I know QVC that is not happening as all the items are still in processing and I have looked at USPS site for my address and there are no packages from QVC coming tomorrow or Tuesday. Thanks in advance.
05-31-2020 04:30 PM - edited 05-31-2020 04:31 PM
I have orders from the week of 5/18 that are still "In Process". I'm sure they will eventually ship. It's like this with other online retailers...Amazon is one. I ordered toothpaste on 5/15; it hasn't shipped yet, but allegedly will be delivered by 6/11. I'll obviously have to go to the store to get more before my Amazon order ever ships.
I'm just saying that it's not only QVC & yes, I can understand your frustration.
05-31-2020 04:32 PM
@hotbuyer wrote:
Mods if someone could please help get me an email or number to call a manager or supervisor in regards to my orders I would appreciate it. I have had to call, email, and chat the last 4 weeks and nothing has changed. I keep getting told a date and another week passes. I wouldn't be as bothered but when you see other customers posting reviews on the items you have been waiting a month for it, there must be an issue somewhere with my orders for some reason. I just talked to someone in CS and they claim my items should be here tomorrow and I know QVC that is not happening as all the items are still in processing and I have looked at USPS site for my address and there are no packages from QVC coming tomorrow or Tuesday. Thanks in advance.
@hotbuyer I’m sorry, we’re currently experiencing some delivery delays, We’d be glad to take a look at your order status on our end. Please email your order number to QVCSocialTeam@QVC.com so we can help.- Kim
05-31-2020 05:05 PM
Orders I have from May 13 that have not yet shipped but orders after that have shipped
05-31-2020 05:34 PM
@Kim-QVC Ok I will email social team again but you guys told me last week they were being shipped the next day and they did not ship and still have not shipped. That is why I was wondering who else I can contact because obvious there is an issue somewhere.
05-31-2020 05:59 PM
05-31-2020 10:05 PM
@Kim-QVC I sent the email hours ago did you guys get it?? I usually always get a fast email reply from you guys but have heard nothing yet.
05-31-2020 10:14 PM
We have contacted the warehouse regarding your orders but we have not had a response yet. We will update you as soon as we have information to share.
Beth QVC
05-31-2020 10:45 PM
@Beth-QVC Thank you so much and I really do appreciate your guys help !!!
06-01-2020 12:52 PM
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