Customer Care

[Beauty Maven]

I ordered two pairs of Vionic sneakers and a pair of Vionic sandals on 8/8.  When I checked the status of my orders this morning, it showed all three as cancelled, but I never cancelled the orders.  I was about to call customer service when I received an email from QVC saying both pair of sneakers had shipped.  The sandals still show as cancelled.

I guess time will tell if all three orders actually show up.

[Susan-QVC]

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@Beauty Maven wrote:

I ordered two pairs of Vionic sneakers and a pair of Vionic sandals on 8/8.  When I checked the status of my orders this morning, it showed all three as cancelled, but I never cancelled the orders.  I was about to call customer service when I received an email from QVC saying both pair of sneakers had shipped.  The sandals still show as cancelled.

I guess time will tell if all three orders actually show up.

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@Beauty Maven   So sorry that happened, definitley strange.  I can confirm the sneakers did ship, the sandals are showing cx'd, I can try and reinstate if you would like?

Susan

[Beauty Maven]

@Susan-QVC -- I would love to reinstate.  Thank you so much for the response!  I appreciate it so much