So mad I could scream

Susan345 · ‎08-19-2019

There is no such thing as "customer service" these days. Today I received a box that must weigh 30 pounds. The Fedex guy dropped it in the lobby and left. I had to get a strange man to carry it up for me.

This item is one that I ordered and then decided to cancel. Four days after trying to cancel I got a shipping notice. a week later this box arrived. I was planning on returning it so I took out the packing slip to get the return label...No label! Instructionss to call :custoner service". The automated system tells me "we don't care enough about our customers to let you talk to a live person" Please use automated service. There is nothing on automated service that will give me return instructions!

At this point I am so annoyed with QVC that I don't think I will ever buy anything again! Even the items that I really like,. I am stuck with an item that is expensive and I don't want it!

Item E233127

I received another item today and am tempted to try and use the return label for that. Also it's on easy pay. I need to delete my payment information so you cant bill the balance.

fthunt · ‎12-24-2010

If you succeed in cancelling the balance due on ez-pay.......let me know.

To get a return label for the item you don't want.......bring up your list of orders placed - and print a correct label.

Susan-QVC · ‎06-14-2015

@Susan345 wrote:

There is no such thing as "customer service" these days. Today I received a box that must weigh 30 pounds. The Fedex guy dropped it in the lobby and left. I had to get a strange man to carry it up for me.

This item is one that I ordered and then decided to cancel. Four days after trying to cancel I got a shipping notice. a week later this box arrived. I was planning on returning it so I took out the packing slip to get the return label...No label! Instructionss to call :custoner service". The automated system tells me "we don't care enough about our customers to let you talk to a live person" Please use automated service. There is nothing on automated service that will give me return instructions!

At this point I am so annoyed with QVC that I don't think I will ever buy anything again! Even the items that I really like,. I am stuck with an item that is expensive and I don't want it!

Item E233127

I received another item today and am tempted to try and use the return label for that. Also it's on easy pay. I need to delete my payment information so you cant bill the balance.

@Susan345 I am so sorry for the frustation, we are unable to provide a label for returning, I can try and issue a pick up request?

Susan

Susan345 · ‎08-19-2019

@fthunt wrote:
If you succeed in cancelling the balance due on ez-pay.......let me know.
To get a return label for the item you don't want.......bring up your list of orders placed - and print a correct label.

I tried to print the return label and that option was not available. I will check again. Maybe that takes more time to show uo these days.

Susan345 · ‎08-19-2019

@fthunt wrote:
If you succeed in cancelling the balance due on ez-pay.......let me know.
To get a return label for the item you don't want.......bring up your list of orders placed - and print a correct label.

Just checked again. No return options. I was able to delete my credit card as the preferred payment option. After that when I tried to edit easy pay options I was instructed to call customer service. In other words they told me to get lost.

Dinaki · ‎12-21-2010

If something similar perhaps may occur to my exchange that I sent few days ago, I will scream in duet with my friend here @Susan345

The Supreme Happiness Of Life Consists In The Conviction That One Is Loved.
I come from the beautiful and sunny Athens Greece

Susan345 · ‎08-19-2019

Adding insult to injury...when I went down to the mailbox I left a bracelet to be returned. I'll probably never see that refund.

And before you all jump on me for changing my mind so oftern The bracelet did not fit properly. It was supposed to be large but still was too short. And how many times have you heard. "if you arn't satisfied with you purchase, just return it"

Love my grandkids · ‎11-24-2013

@Susan345 No way would I jump on you. Your complaints are completely valid and the service you are not getting is horrendous.

stevieb · ‎03-10-2010

I'm the last one to take up for any retailer/business right now because you're right @Susan345, many of them are providing literally no customer service to speak of. If you cal them, assuming anyone answers at all, you're on hold interminably, transferred, on hold again and so on... I think we all realize normal business practices are disrupted right now, but come on, executives get paid big bucks and someone somewhere should have come up with some viable work-arounds months into this debacle. Don't tell us how hard you're working. Show us, darn it... I'm lucky, I did recently return an item here and the process went smoothly, which is more than I can say for recent attempts (and I do mean attempts, since nothing was resolved) to deal with Macy's or Cox Cable... I did finally reach Capitol One, after an hour on hold... They're all saying it's virus related, but this long into it, you have to wonder... As for deleting your card, it won't help. They'll still bill your card. The fact that you deleted it from the website doesn't mean they can't and won't still access it... Using the return label for another items means you'll be credited with returning the item for which the label was made, so that's not going to help either... As for the bracelet, hoping it wasn't costly, because I'd personally want to hand that to a postal worker rather than assume it got picked up... Good luck to you...

In my pantry with my cupcakes...

geezerette · ‎03-16-2010

@Susan345 wrote:
Adding insult to injury...when I went down to the mailbox I left a bracelet to be returned. I'll probably never see that refund.

And before you all jump on me for changing my mind so oftern The bracelet did not fit properly. It was supposed to be large but still was too short. And how many times have you heard. "if you arn't satisfied with you purchase, just return it"

@Susan345

Did you not see above that a moderator (@Susan-QVC) has offered to assist you?

You also can email the moderators at QVCSocialTeam@qvc.com. Include your item numbers and order numbers in the email.