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11-07-2019 09:20 AM - edited 11-07-2019 09:22 AM
I need to rant as many of you have done.
I am not the least bit impressed with the new president of QVC. She is (to quote another president) a disaster!
First, QVC is no longer live 24 hours a day. This business of replaying the same show for hours on end is nothing short of ridiculous. If I woke up i the middle of the night, I'd turn on the Q and sometimes buy something. No longer.
Second, it used to be you would receive your order in 7-10 days. Now, it is 7-10 (or more) day from the date of order to get through "in process".
Then, the post office adds another 3-4 days to the end of the delivery time. What happened to UPS? And I have UPS Choice!
Finally, more and more on-air personalities are fond of screaming to show their excitement over some mundane product. Please - do not insult my intelligence.
End of rant.
11-07-2019 09:37 AM - edited 11-07-2019 03:09 PM
I gave up watching QVC about 5 years ago. In all honesty, I don't really miss it and have found many other places to shop.
When I worked, I really looked forward to my down time and shopping for holidays, etc. As the years went by, I found myself feeling annoyed and aggravated more often than not.
The screaming and fast talking were the first things to drive me away!
It's a shame, really, but I'm seeing more and more complaints about things on the boards, so it sounds like things are getting worse, rather than improving.
11-07-2019 09:45 AM
Someone here said the hosts scream to create excitement around products. Maybe it works that way for some people, but not for me. I go in the other direction. Certainly the host shouldn't be yawning and acting lackadaiscal but I think they can present professionally without sounding like a carnival barker.
11-07-2019 09:48 AM
I wouldn't blame the new person, as it was kind of a dumpster fire when she got there. It will take some time to figure out what the fix is.
11-07-2019 10:06 AM
To me, QVC has a lot of earmarks of a business about to go down the drain. Sorry to say, but I think the end is near. It seems to have the Sears, Pennys, Macy's struggles with merchandise, shipping, and competence.
11-07-2019 10:15 AM
I am very frustrated too! After Christmas should be a total diaster! Tired of apologies. Anyway I did want to tell you if you have UPS mychoice there's a place to upgrade all packages. Mine come right to my front door. If something is very small it does go to mail. You can choose what to upgrade or I just made the choice of automatic upgrade. I hope that helps you.
11-07-2019 10:37 AM
Can you imagine if QVC were a brand new entity just starting out right now? With their non-competitive pricing and dismal shipping alone, they'd never make it. They are lucky they have some of us die-hard customers to fall back on to keep them afloat with promises of improved shipping and Thanksgiving greeting cards.
11-07-2019 10:43 AM
@suzeecat Completely agree. I wonder how many "new" customers QVC attracts each month. For some it has become an "addiction" for company/entertainment. I don't think younger people need to look to the Q for that.
11-07-2019 11:00 AM
@Sooner going down the drain.......no way - no how - although a lot of posters here make that prediction. The convenience of shopping at home with coffee on the sofa is something stores (J C Penny) can't offer. Q maybe the reason some stores are closing.
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