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Honored Contributor
Posts: 10,772
Registered: ‎06-10-2015

For the past 2 weeks I have to sign in every time I come to the forums.  Is it something with my end or is there a problem with QVC?

BE THE PERSON YOUR DOG THINKS YOU ARE! (unknown)
Honored Contributor
Posts: 12,071
Registered: ‎07-21-2014

Do you usually stay logged in? When I stayed logged in yesterday (I dont usually) I had to log back in later.

Faith is the strength by which a shattered world shall emerge into the light. —Helen Keller
Anonymous
Posts: 0

Hi @Imaoldhippie I am sorry for the inconvenience. We have noticed we are logged out after a period of time we are not actively using the site, it is something we are aware of. 

Honored Contributor
Posts: 10,772
Registered: ‎06-10-2015

@Anonymous .......thanks very much for your quick reply.

BE THE PERSON YOUR DOG THINKS YOU ARE! (unknown)
Respected Contributor
Posts: 3,435
Registered: ‎05-21-2010

 

@Anonymous   I usually have to try 2-3 times before I can complete the sign in. Why is that? Thanks.

Anonymous
Posts: 0

Hi @50Mickey that could be an issue with your browser or you may need to clear your cookies. Try both and see if it helps. 

Honored Contributor
Posts: 44,347
Registered: ‎01-08-2011

I have to sign back in also.  I have my passwords automatic since I know DH won't be ordering from here!

Honored Contributor
Posts: 44,347
Registered: ‎01-08-2011

@50Mickey wrote:

 

@Anonymous   I usually have to try 2-3 times before I can complete the sign in. Why is that? Thanks.


@50Mickey 

 

If you have Q under your favorites, delete that one and put a new one in.  Removing that bookmark fixed my issue.

Honored Contributor
Posts: 17,606
Registered: ‎06-27-2010

Re: Signing in to forums.

[ Edited ]

@ECBG wrote:

@50Mickey wrote:

 

@Anonymous   I usually have to try 2-3 times before I can complete the sign in. Why is that? Thanks.


@50Mickey 

 

If you have Q under your favorites, delete that one and put a new one in.  Removing that bookmark fixed my issue.

 


 

@50Mickey,  What do you see on the screen when you try to sign in?  Is there an error message, or an "endless" loop to the sign-in process, or something else?

 

In general, I second that suggestion, @ECBG.😊   

As an explanation...   

to investigate and diagnose a glitch, particularly one involving accessing the site or the login process, it's helpful to go directly QVC's website without using a bookmark/favorite and see if that eliminates the problem... 

if it does eliminate the problem, create a new bookmark/favorite with that new link and delete the old one.

 

It's a good basic diagnostic process to add to our troubleshooting toolbox.😊 

 

Of late, the problems some posters are reporting sound like they're being directed to servers, or even cached areas, that aren't properly updated -- the cause very well may be an old bookmark/favorite's URL.   

It's a good idea to refresh those occasionally.  

@ECBG and others were encountering an error message,

"You don't have permission to access "http://www.qvc.com/Logon" on this server"

and it turned out that this was the source of the problem.

(example thread, ""The Beat Goes On" No Sign Ins 2/12/21"

https://community.qvc.com/t5/Customer-Care/quot-The-Beat-Goes-On-quot-No-Sign-Ins-2-12-21/m-p/6767685#M61903

So, if anyone runs into that message, you might want to be sure it's not your old bookmark/favorite that's the culprit. m19058.gif

 

For the record, I'm not having problems signing in or remaining signed in -- I'm thinking some of these problems aren't vastly system-wide.

To all who read and post here, be safe and well.🌻

 

 

Few things reveal your intellect and your generosity of spirit—the parallel powers of your heart and mind—better than how you give feedback.~Maria Popova

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