Customer Care

[nanasal]

I ordered a Dooney and Bourke bag in plenty of time for a birthday gift to myself.  I waited and waited for it to arrive. It took forever. When it finally arrived it had a visible defect on the front. I was so disappointed. I called customer service and a lovely woman by the name of Susan listened to my problem.  She said to send it back marked defective and she would send me a replacement. So lo and behold the bag arrived today! It's beautiful. She made my day so I wanted everyone to know that there are wonderful people working in customer service!

[millieshops]

@nanasalHappy Birthday.  Enjoy your Dooney.

And thank you for passing on your bad/good experience. 

[sligo]

@nanasal, I completely agree with you. The people, men and women, do a terrific job. Listening to both praise and complaints daily  is a sometimes lousy job.  I have always had a pleasant experience with CS. Regardless, if they can help or not.These people work for the Q. They do not make the rules. Only follow. A SPECIAL THANK YOU to EACH OF YOU. (ESP.. Marvin) 

[Irish1210]

It's so nice to read something positive.................often we tend to focus on the negative, not just here, but generally.  Thanks for sharing this and Happy Birthday!

Yay, Susan : )

[miamia101]

Yes nice change to hear positive experience ! I gotta say I've been lucky ! CS rocks at QVC 

[sunshine45]

talked to customer service today on the phone regarding a recent order i received.. i should have written down the womans name i spoke with. will give her an anonymous shout out here!

ordered a fragrance and it was supposed to have both the full sized scent and the travel sized scent. the travel sized scent was missing. instead of sending it back, she offered a reasonable credit towards the travel sized scent that was missing.

it worked out well and everything was taken care of easily in under five minutes.